Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic
Stela Belevici

Stela Belevici

Saint-Jeansur-Richelieu,QC

Summary

A responsible and dependable person with good organizational and time management skills, accurate and detail orientated, with positive attitude and strong work ethics, with a keen desire to learn and grow within the company. Strong emotional intelligence accompanied by over 10 years of experience in the client/talent service industry.

Overview

16
16
years of professional experience
1
1
Certification

Work History

BENEFITS MANAGER, NATIONAL HUMAN CAPITAL

MNP Services
10.2023 - Current
  • Acting as a subject matter expert for escalations on: policies & procedures, leaves (including short-term and long-term disability), group health coverage and/or retirement savings plan
  • Perform data audits to detect integration errors with benefit administrators
  • Audited benefit programs and agreements to optimize service delivery
  • Educated new hires, current team members ans regional human capital colleagues about different benefit plan features

SPECIALIST, EMPLOYEE EXPERIENCE

Deloitte Management Services LP
04.2018 - 09.2023
  • Performing daily Talent Services tasks, including answering daily inquiries from employees and management through email, calls, Service Now ticketing or live chat;
  • Assisting and guiding employees on leaves (parental, disability, mobility and others), including generation and proper form submission followed by processing in HRIS systems accordingly;
  • Training new colleagues on the team on Talent Services policies and processes, also usage of related systems and files (People Soft, Shared Drive, Service Now, Success Factors, OSI and Canada life portals);
  • Assisted Talent Experience team with Parental leave process enhancement project which reduced considerably follow up inquiry flow and improved employee experience; Assisting partners on their leave inquires and processing requests in tight collaboration with other teams including Partner development, Mobility and Sun Life admin team.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

CUSTOMER SERVICE EXPERT

Royal Bank of Canada
01.2013 - 04.2018
  • Performing financial tasks, including cash management, deposits and bill payments; Booking appointments with; Responding to phone, in person, or electronic inquiries and forwarding requests to the appropriate person; Preparing and updating reports from manual or electronic files, mailing lists and databases using Word, Outlook, Excel etc.; Processing and verifying applications, receipts expenditures, forms and other documents; Managing confidential documents and reports.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.

CUSTOMER SERVICE REPRESENTATIVE

National Money Mart
08.2008 - 07.2010
  • Opening and updating personal and commercial files; Managing gold acquisition transactions while following necessary procedures, including testing and legal management of the transaction; Operating the daily register cash flow, foreign exchange, and Western Union money transfers; Managing collections on outstanding and delinquent accounts.

Education

Human Resources Management Certificate -

Mcgill University
12.2016

Master Degree Diploma (International Human Rights) -

Slavonic University of Moldova
06.2010

Bachelor of Civil Law -

State University of Moldova
06.2009

Skills

  • Strong communication & interpersonal skills
  • Excellent team player, empathetic and supportive
  • Very good administrative and computer skills
  • Advanced language abilities: English, French, Romanian, Russian, Spanish
  • Advanced organised and multitasking orientated, resistant under pressure
  • Human resources processes and systems (People Soft, SWIFT, Success Factors; UKG; MPM)
  • Document Management (Excel, Outlook, PowerPoint, PDF)

Languages

English
Full Professional
French
Full Professional
Romanian
Native or Bilingual
Russian
Professional Working
Spanish
Limited Working

Personal Information

  • Title: Client Service Professional
  • Date of Birth: 06/18/1986

Certification

CRHA - Order of Certified Human Resources Advisors

Timeline

BENEFITS MANAGER, NATIONAL HUMAN CAPITAL

MNP Services
10.2023 - Current

SPECIALIST, EMPLOYEE EXPERIENCE

Deloitte Management Services LP
04.2018 - 09.2023

CUSTOMER SERVICE EXPERT

Royal Bank of Canada
01.2013 - 04.2018

CUSTOMER SERVICE REPRESENTATIVE

National Money Mart
08.2008 - 07.2010

Human Resources Management Certificate -

Mcgill University

Master Degree Diploma (International Human Rights) -

Slavonic University of Moldova

Bachelor of Civil Law -

State University of Moldova

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Stela Belevici