Steffy francis
Kamloops,BC
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Talent Acquisition position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
Supervisor (Fulltime)
Shoppers Drung Mart
Kamloops, BC
09.2022 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided ongoing training to address staff needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to customer questions regarding products, prices and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Maintained positive working relationship with fellow staff and management.
Sales Associate ( Part Time )
JYSK
Kamloops, BC
11.2022 - Current
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Educated customers on product features and technical details to highlight benefits.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained up-to-date knowledge of store merchandise and policies.
Manager Admin
90 Degree Events
Cochin, India, Kerala
05.2021 - 05.2022
- Delivered comprehensive training to maintain compliance requirements.
- Monitored office inventory to maintain supply levels.
- Supported staff through in-service training, providing mentorship and additional resources.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Directed and oversaw office personnel activities.
- Communicated job expectations and trained staff to promote team building and discipline.
- Coordinated marketing events and client activities to drive sales and revenue.
- Built and implemented systems for lead generation, client management and office operations.
Cash Supervisor, Supervisor
Shoppers Drug Mart
Kamloops, BC
09.2019 - 05.2021
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Created and executed daily bank deposits.
Administrative Assistant
Almi shipping and logistics
Ernakulam, India
12.2016 - 01.2018
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
Education
Post Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
01.2021
MBA - Human Resource Development
St. Teresa’s Collage
01.2016
Diploma - Logistics
Indian Institute Of Logistics Kochi
01.2014
Bachelor Of Arts - Economics
St. Teresa’s Collage
01.2013
Skills
- Reliable & Trustworthy
- Team Building
- Good Work Ethic
- Supervision & Leadership
- Microsoft Office
- Problem Resolution
- Experience in Leadership
Timeline
Sales Associate ( Part Time )
JYSK
11.2022 - Current
Supervisor (Fulltime)
Shoppers Drung Mart
09.2022 - Current
Manager Admin
90 Degree Events
05.2021 - 05.2022
Cash Supervisor, Supervisor
Shoppers Drug Mart
09.2019 - 05.2021
Administrative Assistant
Almi shipping and logistics
12.2016 - 01.2018
Post Baccalaureate Diploma - Human Resources Management
Thompson Rivers University
MBA - Human Resource Development
St. Teresa’s Collage
Diploma - Logistics
Indian Institute Of Logistics Kochi
Bachelor Of Arts - Economics
St. Teresa’s Collage
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