Steffi Gonsalves
Edmonton
Summary
Trustworthy HR Generalist with 5 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Coordinator
Rohit Management Inc.
07.2023 - 05.2025
- Managed end-to-end recruitment processes, including job postings, applicant screening, interview coordination, conducting interviews, and drafting offer letters to secure top talent.
- Facilitated seamless onboarding by preparing necessary documentation, administering HR protocols, and conducting orientation sessions with comprehensive briefings.
- Maintained and updated the Human Resources Information System (HRIS) ensuring accuracy and confidentiality of employee records.
- Supported HR team efforts by leading new hire orientations and coordinating monthly departmental meetings to foster team alignment.
- Conducted thorough background and reference checks to inform and strengthen hiring decisions.
- Handled employee relations matters with discretion, conducting investigations and advising managers to effectively resolve issues.
- Addressed employee inquiries and concerns related to company policies, benefits, and workplace practices promptly and professionally.
- Developed and implemented a comprehensive onboarding process for new hires, regularly reviewing productivity metrics to enhance integration and effectiveness.
- Conducted exit interviews to gather actionable feedback, providing insights for organizational improvement and retention strategies.
- Assisted in payroll processing to ensure timely and accurate compensation, including verification of hours worked and deductions.
- Promoted continuous professional development by administering job grants and coordinating employee enrollment in training courses.
- Served as a proactive brand ambassador by building and maintaining industry connections to attract high-quality candidates.
- Acted as a trusted advisor on employee relations issues, including benefits administration, workers’ compensation claims, resignations, and ongoing employee engagement.
- Prepared and maintained HR documentation related to promotions, salary adjustments, bonuses, and other personnel actions with meticulous attention to detail.
- Executed additional HR duties as required to support smooth and effective department operations.
HR Coordinator(Generalist)
Provenance Technologies Pvt Ltd
07.2017 - 05.2023
- Acted as first point of contact for general HR queries, escalating major concerns to HR Manager when needed.
- Coordinated team building activities, in order to increase productivity, employee wellbeing and office environments.
- Used different recruiting methods to generate interest, including social media, CV databases and online community research.
- Kept all employee files safe, secure and confidential on HRMS (Smart Office) and within secure filing cabinets, keeping in line with data protection laws.
- Managed monthly HR reporting process using Smart Office.
- Assisted in onboarding new recruits, overseeing safety training and adherence with company best practices and policies.
- Managed recruitment onboarding by conducting training sessions, processing new employee documents and other tasks as needed.
- Coordinated and scheduled meetings, interviews, HR events on behalf of HR manager.
- Built staff relationships through recruitment, induction and probation reviews.
- Created job descriptions for jobs adverts, developing using creative and compelling copywriting.
- Proactively asked for employee feedback regarding processes and working environments to improve company operations and employee wellbeing.
- Assisted in payroll processes by reviewing timesheets or clocking sheets, documenting based on biometrics of the HRMS and processing timely payments.
- Attended interviews and also assisted HR managers with candidate selection processes, from shortlisting CVs to selecting successful candidates.
- Produced onboarding documents for recruits, including employment offer letters, contracts and starter packs.
- Coordinated monthly payroll by collecting employee timesheets, reviewing and submitting to accountants for processing.
- Managed employee benefits programme.
- Worked with HR and Directors on implementation of new HR processes.
HR & Sales - Executive
Wittybee Technologies Pvt. Ltd.
01.2016 - 06.2017
- Joined as front desk and due to high performance was promoted as sales executive lead generations.
- Demo generation meetings to be set through calls to high - profile companies.
- Lead generation data management.
- Mailing to high authorities' clients for product meeting set up.
- Recruitment calls.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
Front Desk Executive/ Administrative Assistant
Ainternational Pvt. Ltd
05.2015 - 12.2015
- Scheduling, calendaring, answering phones, mail distribution, greeting customers, travel arrangements, and front office tasks.
- Assisted customers with questions or issues and escalated issues as needed.
- Answered phones politely and professionally, dealing with matters including bookings and general queries.
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Managed administration duties, including updating records, filing bookings and other tasks as required.
- Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary.
- Handled establishment mail by signing for parcels, organising mail and distributing to correct locations.
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.
Asst Teacher
Rosebud School
06.2014 - 05.2015
- A teaching faculty in Rosebud School for Pre Jr KG class.
Education
Diploma - Human Resources Management
B.KSchool of Management
04.2022
MA - Psychology
Gujarat University
09.2020
BA - Psychology
St. Xavier's College
06.2014
Skills
- Full-Cycle Recruitment: Job postings, applicant screening, interview coordination, candidate evaluation, and offer letter preparation
- Onboarding & Orientation: New hire documentation, HR policy administration, and conducting comprehensive orientation sessions
- HRIS Management: Maintaining accurate and confidential employee records in Human Resources Information Systems
- Employee Relations: Handling workplace concerns, conducting investigations, and advising managers on resolution strategies
- Interviewing & Talent Acquisition: Conducting interviews, performing reference and background checks, and hiring top talent
- Payroll Assistance: Verifying timesheets, processing deductions, and ensuring accurate and timely payroll execution
- Policy Communication: Addressing employee questions about benefits, policies, and workplace practices professionally
- Training & Development: Coordinating employee training programs, managing job grants, and promoting continuous learning
- Exit Process Management: Conducting exit interviews and analyzing feedback for organizational improvement
- HR Documentation: Managing records for promotions, salary changes, bonuses, and other HR actions
- Employee Engagement: Leading orientations, organizing departmental meetings, and driving employee initiatives
- Compliance & Confidentiality: Ensuring adherence to labor laws and safeguarding sensitive employee information
- Process Improvement: Developing and enhancing onboarding processes based on productivity metrics
- Internal Communication: Coordinating with departments and acting as a liaison to ensure HR alignment with business goals
- Employer Branding: Representing the organization positively to attract high-quality candidates
Certification
CPHR Candidate (Planning to pursue – 2025)
Chartered Professionals in Human Resources.
Timeline
HR Coordinator
Rohit Management Inc.
07.2023 - 05.2025
HR Coordinator(Generalist)
Provenance Technologies Pvt Ltd
07.2017 - 05.2023
HR & Sales - Executive
Wittybee Technologies Pvt. Ltd.
01.2016 - 06.2017
Front Desk Executive/ Administrative Assistant
Ainternational Pvt. Ltd
05.2015 - 12.2015
Asst Teacher
Rosebud School
06.2014 - 05.2015
BA - Psychology
St. Xavier's College
Diploma - Human Resources Management
B.KSchool of Management
MA - Psychology
Gujarat University
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