Steffany Flores
Toronto
Summary
Versatile and dynamic professional with a proven track record at Athletic Knit, excelling in customer service, bilingual communication, and meticulous attention to detail. Demonstrated adaptability by mastering new technologies, problem-solving skills to enhance customer satisfaction, and a strong ability to maintain professionalism under pressure. Demonstrated leadership by training peers, showcasing flexibility and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Laborer
Athletic Knit
07.2022 - 11.2024
- Located and picked merchandise to fulfill daily customer orders.
- Trim, clean finalized products, attach tags and prepare shipments.
- Operated sewing machines to join, reinforce, or decorate products like attach buttons, reinforce with bar tack machine, open buttonholes, apply elastic, and performed hand stitching for smaller projects.
- Operated heat press machines to apply logos or labels.
- Operated snap buttons machines and eyelet machines.
- Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
- Demonstrated adaptability by quickly learning new machinery models.
- Assisted in training new employees on the operation of sewing machines.
- Contributed to inventory management by accurately tracking material usage and waste reduction efforts.
- Collaborated with diverse teams on various projects, demonstrating adaptability and strong communication skills.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cleaning Assistant
McKesson
09.2022 - 12.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Bilingual Call Center Agent
Centris
04.2020 - 10.2020
- Provided language translation services for customer inquiries.
- Escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
- Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish.
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
- Maintained professional demeanor while effectively managing high-stress situations and irate callers.
Bilingual Customer Service Agent
Teleperformance
02.2019 - 03.2020
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
- Utilized CRM software efficiently to maintain up-to-date customer records and track interactions, ensuring seamless continuity of service.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering client's inquiries.
- Processed and scheduled payments for the customer.
Retail Sales Associate
Shasa
07.2018 - 11.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Performing Arts
Universidad Autónoma De Aguascalientes
Aguascalientes, Mexico07-2018
Skills
- Problem-solving
- Attention to detail
- Team collaboration
- Customer Service
- Fluent bilingualism
- Adaptability and flexibility
- Data entry
- Computer skills
- Verbal and written communication
- Payment processing
- CRM and POS software
- Calm and professional under pressure
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Forklift Certification for Counter Balance, Reach Truck, Walkie Rider, and Order Picker.
Timeline
Cleaning Assistant
McKesson
09.2022 - 12.2022
General Laborer
Athletic Knit
07.2022 - 11.2024
Bilingual Call Center Agent
Centris
04.2020 - 10.2020
Bilingual Customer Service Agent
Teleperformance
02.2019 - 03.2020
Retail Sales Associate
Shasa
07.2018 - 11.2018
Bachelor of Arts - Performing Arts
Universidad Autónoma De Aguascalientes
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