Steffan Ling
Anaheim
Summary
Professional with strong background in retail management and leadership. Proven ability to drive store performance through strategic planning, effective team collaboration, and adaptable problem-solving. Skilled in inventory control, customer service excellence, and staff training. Dependable and results-focused, consistently aligning team efforts with business objectives.
Overview
6
6
years of professional experience
Work History
Store Manager In Training
Crossroads Trading Co.
01.2024 - Current
- Oversee store operations and staffing through delegation, training, and follow-through.
- Set monthly and quarterly financial goals along with creating action plans to achieve goals.
- Manage labor weekly based on the sales budget
- Handle all personnel inquiries by working with the HR department to accommodate all staff needs.
- Oversee all interviews and hiring
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and inform strategic decision-making for inventory management.
- Grow and manage concierge clientele through building customer realations
Assistant Manager
Crossroads Trading Co.
01.2023 - 01.2024
- Training management including onboarding and staff development according to growth from within company culture
- Oversaw Payroll ensuring staff time cards were submitted correctly and timely
- Created schedules weekly managing staff availabilities and store needs for staffing.
- Led team in achieving sales targets through effective merchandise management and customer engagement strategies.
- Inventory Management utilizing cycle count reports to control inventory levels. Communicated store needs to the buying team to ensure inventory met standards of pricing, selection, and condition. Along with inventory allocation needs between stores and district buying office.
Buyer/Trainer
Crossroads Trading Co.
01.2019 - 01.2023
- Purchased inventory based on current trends, styles, condition, and store inventory needs
- Analyzed market trends to identify potential sourcing opportunities and improve product selection.
- Built and maintained customer/vendor relationships, with a focus on “Creating Sellers” and building up concierge clientele.
- Trained staff for buying positions with an emphasis on customer service, brand recognition, market value, and line management.
Education
Associate for transfer - Business Admin (Continuation)
IRVINE VALLEY COLLEGE
Irvine, CA06.2025
Associate for transfer - Business Admin (Incomplete)
IRVINE VALLEY COLLEGE
Irvine, CA01.2021
High School - undefined
WOODBRIDGE HIGHSCHOOL
01.2019
Skills
- Effective Communication
- Profit & Loss
- Retail Management
- Pricing
- Negotiation
- Staff Training
- Brand awareness
- Store operations
- Employee scheduling
- Customer service
- Time management
- Adaptability and flexibility
Timeline
Store Manager In Training
Crossroads Trading Co.
01.2024 - Current
Assistant Manager
Crossroads Trading Co.
01.2023 - 01.2024
Buyer/Trainer
Crossroads Trading Co.
01.2019 - 01.2023
High School - undefined
WOODBRIDGE HIGHSCHOOL
Associate for transfer - Business Admin (Continuation)
IRVINE VALLEY COLLEGE
Associate for transfer - Business Admin (Incomplete)
IRVINE VALLEY COLLEGE
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