Stefenia Hadjiconstantis
Murrieta
Summary
Dynamic and detail-oriented professional with extensive experience in sales support and event logistics, specializing in collaboration with internal sales teams and engaging with clients to ensure exceptional service. Proficient in CRM management and logistics coordination, with a strong ability to streamline operations and enhance team productivity. Committed to leveraging organizational skills and a customer-focused approach to contribute to the overall success of the organization
Overview
23
23
years of professional experience
Work History
OrganiZEN- President and CEO :)
Self Employment
01.2022 - Current
- Developed customized organizational systems tailored to individual client needs and lifestyles.
- Utilized effective time management techniques to complete projects ahead of schedule.
- Provided clients with personalized maintenance plans to sustain organization after initial service.
- Maintained strong client relationships through exceptional communication and follow-up services.
- Implemented eco-friendly organizing solutions by repurposing materials and minimizing waste.
- Made a difference in peoples daily lives and routines.
Financial Aid Advisor
California Institute of Arts and Technology
03.2023 - Current
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs meeting strict deadlines.
- Coordinated efforts with sales department to ensure seamless integration of financial aid information into recruitment materials and events to meet/exceed company budgets.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
- Provided exceptional customer service to both internal sales team and external customers.
- Researched federal and private funding sources to maximize students funding options and minimize students out of pocket costs.
- Managed student database with internal CRM, Dynamics.
Student Finance Advisor
San Joaquin Valley College
10.2021 - 02.2023
- Same job duties as California Institute of Arts and Technology.
- Managed student database with CRM Broadleaf.
Enrollment Representative
Ed2Go-Cengage
11.2019 - 09.2021
- Maintained detailed and accurate records between multiple databases and programs.
- Ability to listen and navigate through a call in order to provide excellent customer service to increase sales revenue.
- Managed and maintained large pipeline to contribute to all assigned revenue and enrollment objectives within strict deadlines.
- Created partnerships with statewide funding.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Input accurate payment details and managed reports in Salesforce.
- Utilized time management techniques to call and email prospects as well as Administrative work. navigated through company sites as needed to contribute to overall goals and expectations.
Admissions Advisor
United Education Institute of Career Colleges
07.2018 - 08.2019
- Promotion from Financial Aid Advisor with UEI College.
- Same job duties as Enrollment Representative at Ed2Go, Cengage.
Financial Aid Advisor
United Education Institute of Career Colleges
05.2017 - 07.2018
- Same job duties as Student Finance Advisor at San Joaquin Valley College.
Financial Aid Advisor
Concorde Career Colleges
04.2016 - 05.2017
- Promotion from Admissions Coordinator with Concorde Career College.
- Same job duties as Financial Aid Advisor at California Institute of Arts and Technology.
Admissions Coordinator
Concorde Career Colleges
09.2012 - 04.2016
- Managed ordering process for books, supplies, materials, and uniforms for sales team, ensuring timely delivery and adherence to budgetary constraints while maintaining inventory levels.
- Coordinated and attended college prep booths at various high schools.
- Developed and fostered relationships with prospects through on campus recruiting activities and events.
- Coordinated orientation events for new students.
- Applied excellent communication and follow-through skills on all assigned tasks; working well under pressure in order to meet deadlines assigned
- Responded too and distributed customer inquiries amongst sales team.
- Inputted and updated customers info into CRM, Broadleaf database.
- Managed telephone and email follow-up with prospects.
- Accurate and timely submission of daily productivity reports.
- Timely and accurate collection and maintenance of qualifying prospects documentation and processes.
Manager
Demetris Burgers
08.2002 - 03.2016
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Communicated well and used strong interpersonal skills to establish personal relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed accounts payable, accounts receivable and payroll.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
Receptionist / Admissions Coordinator
United Education Institute of Career Colleges
07.2011 - 01.2012
- Same job duties as Coordinator position at Concorde Career College.
- Played roles in various Audits.
Education
Diploma in Business Administration -
United Education Institute of Career Colleges
San Bernardino, CA05-2011
Skills
- Customer Service
- Organizational Skills
- Goal Oriented
- Communication skills
- Inside sales
- Financial Services
- Academic advising
- Regulatory compliance
- Salesforce
- Dynamics
- Broadleaf
- Microsoft Outlook
- Microsoft Excel
- Microsoft Powerpoint
Timeline
Financial Aid Advisor
California Institute of Arts and Technology
03.2023 - Current
OrganiZEN- President and CEO :)
Self Employment
01.2022 - Current
Student Finance Advisor
San Joaquin Valley College
10.2021 - 02.2023
Enrollment Representative
Ed2Go-Cengage
11.2019 - 09.2021
Admissions Advisor
United Education Institute of Career Colleges
07.2018 - 08.2019
Financial Aid Advisor
United Education Institute of Career Colleges
05.2017 - 07.2018
Financial Aid Advisor
Concorde Career Colleges
04.2016 - 05.2017
Admissions Coordinator
Concorde Career Colleges
09.2012 - 04.2016
Receptionist / Admissions Coordinator
United Education Institute of Career Colleges
07.2011 - 01.2012
Manager
Demetris Burgers
08.2002 - 03.2016
Diploma in Business Administration -
United Education Institute of Career Colleges
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