Stefany Dayana Rojas Saavedra
Moncton,NB
Summary
Experienced with customer engagement and sales strategies that drive results. Utilizes effective communication and interpersonal skills to build and maintain customer relationships. Track record of resolving customer issues and delivering personalized service to enhance customer satisfaction.
Overview
26
26
years of professional experience
Work History
Life Insurance Advisor
Futuro Y Vida
01.2025 - 07.2025
- Provided personalized insurance advice, increasing client satisfaction and long-term retention.
- Built strong client relationships, generating referrals and repeat business.
- Implemented CRM tools to improve follow-ups and client experience.
- Pursued ongoing professional development to stay current with industry trends.
Patient Coordinator
Operando International S.A.S
11.2021 - 12.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Ensured consultation rooms and common areas were clean, sanitized, and ready for patients.
Environmental Engineer
Independant
08.2004 - 11.2019
- Conducted environmental site assessments, identified potential hazards, and developed remediation strategies to ensure regulatory compliance.
- Designed and implemented long-term environmental programs, improving waste management efficiency through innovative recycling initiatives.
- Collaborated with interdisciplinary teams to address complex environmental challenges and deliver sustainable solutions.
- Prepared comprehensive environmental impact reports, permits, and documentation for regulatory agencies and stakeholders.
- Oversaw safe handling and disposal of hazardous materials, supporting workplace safety and environmental protection standards.
Customer Sales Advisor
Organización Servicios Y Asesorías
09.2003 - 03.2004
- Built strong client relationships, driving repeat business and referrals.
- Boosted sales by identifying customer needs, recommending suitable products, and conducting effective demonstrations.
- Maintained a clean, organized, and visually appealing store environment, including product displays and supplies.
- Supported workplace health and safety standards through consistent upkeep and compliance.
Grocery Store Cashier
Organización Servicios Y Asesorias
08.1999 - 01.2002
- Delivered excellent customer service by greeting, assisting, and resolving inquiries and complaints professionally.
- Accurately processed transactions, handled multiple payment methods, and maintained balanced cash drawers.
- Supported inventory control through regular stock counts and ensured a clean, organized store environment.
- Demonstrated reliability, attention to detail, and strong teamwork in a fast-paced retail setting.
Education
Specialization Degree in Occupational Health - Occupational Safety And Health (OSH)
Manuela Beltran University
Bucaramanga, Colombia12-2011
Bachelor of Science in Sanitary And Environmental - Environmental Engineering
Pontificia Bolivariana University
Bucaramanga, Colombia05-2003
Skills
- Strong interpersonal skills
- Client service
- Client relationship management
- Quotes and sales
- Teamwork and collaboration
- Customer service
- Adaptability
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Life Insurance Advisor
Futuro Y Vida
01.2025 - 07.2025
Patient Coordinator
Operando International S.A.S
11.2021 - 12.2024
Environmental Engineer
Independant
08.2004 - 11.2019
Customer Sales Advisor
Organización Servicios Y Asesorías
09.2003 - 03.2004
Grocery Store Cashier
Organización Servicios Y Asesorias
08.1999 - 01.2002
Specialization Degree in Occupational Health - Occupational Safety And Health (OSH)
Manuela Beltran University
Bachelor of Science in Sanitary And Environmental - Environmental Engineering
Pontificia Bolivariana University
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