Stefany Fitoria
Los Angeles
Summary
Accomplished Assistant Store Director skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Store Director position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Sales Manager
Superior Grocers
2021.08 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Performance the Closing Expectations
- Conducting Huddles.
- Keep the store Clean and Safe
Account Bookkeeper
Numero Uno Market
2019.09 - 2021.08
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Balance the daily sales and deposit to the bank.
Head Cashier
Numero Uno Market
2017.07 - 2018.08
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
Cashier
Numero Uno Market
2016.07 - 2017.07
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Retail Management
Cerritos College
Norwalk, CA01.2025
GED -
Maximen Water Employment Preparation Center
Los Angeles, CA05.2022
No Degree - Computer System Administration
Universidad Nacional De Ingenieria
Nicaragua02.2015
Skills
- Staff Management.
- Sales operation.
- Verbal and written communication.
- Analytical problem solver.
- Bilingual in English and Spanish.
- Goals and performance.
- Team Work.
- Good Leadership.
- Conflict resolution.
- Strategic thinking.
- Problem Solving.
- Public speaking.
- Empathy.
Timeline
Sales Manager
Superior Grocers
2021.08 - Current
Account Bookkeeper
Numero Uno Market
2019.09 - 2021.08
Head Cashier
Numero Uno Market
2017.07 - 2018.08
Cashier
Numero Uno Market
2016.07 - 2017.07
No Degree - Retail Management
Cerritos College
GED -
Maximen Water Employment Preparation Center
No Degree - Computer System Administration
Universidad Nacional De Ingenieria
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