Stefany Bourke
Edmonton,Canada
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Compassionate professional with several years of experience in settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
Overview
13
13
years of professional experience
Work History
GROUP CARE YOUTH WORKER
HF Resources
Edmonton, AB
2024.05 - 2025.03
- Supported youths in the transition process from care to independent living or family reunification.
- Provided crisis intervention services during times of distress or emergency situations.
- Documented child progress, reporting extreme changes in behavior.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Facilitated group activities that promote socialization skills among youth in care.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
TEAM LEAD
Fourfeathers Home Corporation
Samson, AB
2023.04 - 2024.04
- Trained new team members by relaying information on company procedures and safety requirements
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Coached team members in techniques necessary to complete job tasks
- Managed schedules, accepted time off requests and found coverage for short shifts
FAMILY ENGAGEMENT WORKER
Metis Capital Housing Corporation
Edmonton, AB
2017.06 - 2023.02
- Improved communication between families and school staff by organizing regular meetings and events
- Client case management
- Conducted assessments of family needs and connected them with appropriate community resources for ongoing support
- Monthly progress report writing submissions to family and child services case by case
- Included in hiring process of new staff
- Conducted yearly staff performance reviews
- Enhanced family engagement by conducting home visits and establishing strong relationships with parents
- Maintained accurate records of family interactions, services provided, and outcomes achieved to inform program evaluation efforts
- Attend monthly service team meeting with clients, their family and Family and child services
- Acted as a liaison between Family and Child Services and external organizations to secure additional resources for client
- Monitored progress of interventions through regular check-ins with families and adjusting strategies as needed for optimal results
- Facilitated workshops on topics such as parenting skills, stress management, and understanding child development for increased parental effectiveness in supporting their children
FAMILY SUPPORT WORKER
Metis Capital Housing Corporation
Edmonton, AB
2015.12 - 2017.06
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities
- Developed strong rapport with clients, fostering trust necessary for effective intervention
- Strengthened families' resilience through crisis intervention, counseling, and referral services
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect
COMMUNITY SUPPORT WORKER
Catholic Social Services
Camrose, AB
2012.02 - 2013.11
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement
- Established trust-based relationships with clients through empathetic communication and active listening skills
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties
Education
GED -
Nor Quest College
Edmonton, AB06.2016
Social Work -
Aurora College
Fort Smith, NT05.2005
Skills
- Coaching and Mentoring
- Performance Monitoring
- Performance Improvement
- Workplace Safety
- Operations Management
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Conflict Resolution
- Client Service
- Medication Administration
- First Aid / CPR
- Documentation And Reporting
- Class 5 Drivers License
- Plan of action development
Timeline
GROUP CARE YOUTH WORKER
HF Resources
2024.05 - 2025.03
TEAM LEAD
Fourfeathers Home Corporation
2023.04 - 2024.04
FAMILY ENGAGEMENT WORKER
Metis Capital Housing Corporation
2017.06 - 2023.02
FAMILY SUPPORT WORKER
Metis Capital Housing Corporation
2015.12 - 2017.06
COMMUNITY SUPPORT WORKER
Catholic Social Services
2012.02 - 2013.11
GED -
Nor Quest College
Social Work -
Aurora College