Stefany Bourke
Edmonton,AB
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Team Lead
Fourfeathers Home Corporation
04.2023 - 04.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Family Engagement Worker
Metis Capital Housing Corporation
06.2017 - 02.2023
- Improved communication between families and school staff by organizing regular meetings and events.
- Client case management.
- Conducted assessments of family needs and connected them with appropriate community resources for ongoing support.
- Monthly progress report writing submissions to family and child services case by case .
- Included in hiring process of new staff .
- Conducted yearly staff performance reviews.
- Enhanced family engagement by conducting home visits and establishing strong relationships with parents.
- Maintained accurate records of family interactions, services provided, and outcomes achieved to inform program evaluation efforts.
- Attend monthly service team meeting with clients ,their family and Family and child services.
- Acted as a liaison between Family and Child Services and external organizations to secure additional resources for client.
- Monitored progress of interventions through regular check-ins with families and adjusting strategies as needed for optimal results.
- Facilitated workshops on topics such as parenting skills, stress management, and understanding child development for increased parental effectiveness in supporting their children.
Family Support Worker
Metis Capital Housing Corporation
12.2015 - 06.2017
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
Community Support Worker
Catholic Social Services
02.2012 - 11.2013
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education
GED -
Nor Quest College
Edmonton, AB06.2016
Social Work
Aurora College
Fort Smith, NT05.2005
Skills
- Coaching and Mentoring
- Performance Monitoring
- Performance Improvement
- Workplace Safety
- Operations Management
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Conflict Resolution
- Client Service
- Medication Administration
- First Aid / CPR
- Documentation And Reporting
- Class 5 Drivers License
Timeline
Team Lead
Fourfeathers Home Corporation
04.2023 - 04.2024
Family Engagement Worker
Metis Capital Housing Corporation
06.2017 - 02.2023
Family Support Worker
Metis Capital Housing Corporation
12.2015 - 06.2017
Community Support Worker
Catholic Social Services
02.2012 - 11.2013
GED -
Nor Quest College
Social Work
Aurora College
Similar Profiles
Johnathan RichardsJohnathan Richards
Cyber security part time employee at Eastman Corporation - Home HeadquartersCyber security part time employee at Eastman Corporation - Home Headquarters
TREY KILEYTREY KILEY
Authorization Agent at American Home Shield CorporationAuthorization Agent at American Home Shield Corporation
NiAri HutchinsNiAri Hutchins
Customer Support Specialist at American Home Shield CorporationCustomer Support Specialist at American Home Shield Corporation
Miranda DolphinMiranda Dolphin
Practicum Student Therapist at River's Edge Counselling CentrePracticum Student Therapist at River's Edge Counselling Centre
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon