STEFAN NATAN Kühne

• Managed contracts for vehicles, fuel, telecom, coffee machines, taxi services, and events, including user registration, Accounts payable, and technical support.
• Coordinated employee travel requests, approvals, reservations, and expense reporting.
• Oversaw outsourced services, including drivers and administrative assistants, ensuring schedules, documentation, and invoicing were accurate.
• Developed and maintained control spreadsheets, prepared reports, and supported compliance with internal policies.
• Managed inventory of contract-provided assets, coordinating exchanges, replacements, and final returns to ensure accurate tracking and availability.
• Provided administrative support, including managing calendars, scheduling appointments, and coordinating meetings, ensuring efficient workflow and time management.
• Screened and directed incoming phone calls, handling inquiries, and providing information as needed.
• Served as the primary point of contact for operational and administrative inquiries.
• Played a key role in problem-solving, addressing conflicts and concerns as they arose, and escalating significant issues to appropriate personnel.References available upon request.
• Provided accurate administrative support to assist executive decision-making.

Key Achievements:

• Improved mobile telephony processes with enhanced tracking and billing tools.
• Designed and implemented control systems for coffee break services, optimizing event management workflows.

• Answered CSC hotline calls for the Paraná State Treasury Secretariat
• Provided phone support to taxpayers, accountants, and lawyers on financial and tax-related queries.
• Assisted clients with registration processes, fiscal obligations, and system navigation in the ReceitaPR platform.
• Supported electronic and printed invoices, including registration, troubleshooting, cancellations, and system transitions.
• Managed state registration processes, including opening, updating, and compliance with fiscal obligations.
• Assisted with the Nota Paraná program, including registrations, consultations, draws, and donations.
• Escalated complex queries to government auditors, ensuring timely resolution and clear communication of outcomes.
• Communicated clearly and professionally, focusing on empathy, cordiality, and user-centric support.
• Monitored and reported on service satisfaction metrics, implementing process improvements to boost client experience.
• Assisted with workflows using the proprietary WorkFlow system of Paraná.
• Maintained internal knowledge base using HTML and proprietary systems to update procedures and workflows.

Key Achievements:

• Streamlined registration and troubleshooting processes for tax and fiscal obligations.
• Enhanced user guidance on state systems, improving operational efficiency for stakeholders.
• Played a central role in launching and maintaining the SAC support system for the Nota Paraná government initiative, improving taxpayer engagement and accessibility.

• Prepared and configured coffee-based beverage machines for customer installations.
• Installed and set up machines at client sites, ensuring proper calibration and placement.
• Provided clients with clear instructions on machine operation and hygiene procedures.
• Delivered phone-based customer support for troubleshooting and usage guidance.
• Uninstalled machines following the end of service contracts, ensuring proper closure.
• Organized and delivered machine supplies and consumables to clients.
• Monitored and maintained inventory levels of consumables and replacement parts.
• Performed preventive and corrective maintenance, including part replacement and machine cleaning.
• Managed the collection and accurate counting of funds from vending machines.

Key Achievements:

• Played a key role in customer retention and company growth by ensuring high-quality technical support, excellent service, and product reliability - contributing to a notable increase in new and renewing clients and enabling the expansion of the company's machine fleet.
• Optimized supply delivery routes to enhance operational efficiency.