Stefaniia Sovenko
Toronto,ON
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress
Barrel House Korczma
09.2024 - 01.2025
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Executive
Altrio
10.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Waitress, Hostess
Le Mirage Hotel
06.2022 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Senior Customer Success Representative
Plum Fintech
06.2019 - 05.2022
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Assisted in the development of customer success training materials to enhance team performance and expertise.
Receptionist
Multicultural Center
10.2017 - 05.2019
- Greeted clients and visitors with professionalism, fostering a welcoming environment.
- Answered and forwarded phone calls in a timely and efficient manner.
- Assisted with various administrative tasks, including scheduling appointments, preparing meeting rooms, and organizing company documents.
Waitress
Avra Bar
05.2018 - 10.2018
- Warmly greeted guests, present menus, and took orders for beverages and food, ensuring timely and accurate delivery.
- Kept the bar area, tables, and service stations clean and organized, ensuring all areas meet health and safety standards.
- Verified guest identification to confirm legal drinking age and ensured that all relevant health and safety regulations are met.
Customer Advisor
Art Land Services Ltd.
08.2014 - 09.2017
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
Cashier and Customer Service Representative
Atlantic Club Casino
05.2013 - 09.2013
- Provided exceptional customer service, answer guest inquiries, and resolve complaints professionally
- Ensured customers meet legal requirements and follow casino regulations
- Enrolled guests in the casino’s rewards program, explaining rules and benefits, encouraging participation
- Processed customer transactions, including cashing out winnings, exchanging chips, and managing credit transactions
Education
Master Of Business - International Business Management
Kozminski University
Warsaw, Poland07.2014
Bachelor - Marketing
Sumy Polytechnic University
Sumy, Ukraine06.2012
Skills
- Exceptional customer service skills
- Communication skills
- Time management
- Customer service
- Strong multitasking
- Attention to detail
- Complaint resolution
- Menu memorization
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Professional Working
Certification
Smart Serve
Legal Status
Work Permit
Timeline
Waitress
Barrel House Korczma
09.2024 - 01.2025
Customer Service Executive
Altrio
10.2023 - 06.2024
Waitress, Hostess
Le Mirage Hotel
06.2022 - 11.2023
Senior Customer Success Representative
Plum Fintech
06.2019 - 05.2022
Waitress
Avra Bar
05.2018 - 10.2018
Receptionist
Multicultural Center
10.2017 - 05.2019
Customer Advisor
Art Land Services Ltd.
08.2014 - 09.2017
Cashier and Customer Service Representative
Atlantic Club Casino
05.2013 - 09.2013
Master Of Business - International Business Management
Kozminski University
Bachelor - Marketing
Sumy Polytechnic University
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