Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stefanie Vieira

Waterford

Summary

Dynamic Office Assistant with proven expertise in customer service and office organization. Successfully enhanced efficiency through innovative scheduling solutions and effective communication. A dedicated team player skilled in inventory management and problem-solving, consistently exceeding client expectations while maintaining impeccable office standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Assistant

Farmers Insurance Agency
Newark
12.2021 - Current
  • Answered phone calls and directed them to appropriate personnel.
  • Managed inventory of office supplies and placed orders when needed.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Reviewed files and records to obtain information and respond to requests.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Scheduling Coordinator

Behavioral and Educational Stratgies and Training
Modesto
08.2011 - 08.2021
  • Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
  • Provided support in resolving scheduling conflicts between employees.
  • Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Developed strategies for improving efficiency within the scheduling process.
  • Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
  • Resolved customer complaints or answered customers' questions.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Collaborated with other departments to coordinate resources when necessary.

Education

High School Diploma -

Big Valley Christian High School
Modesto, CA
06-2005

Some College (No Degree) -

California State University Sacramento
CA

Some College (No Degree) -

Modesto Junior College
Modesto, CA

Skills

  • Customer service
  • Office organization
  • Scheduling management
  • Inventory management
  • Communication skills
  • Time management
  • Problem solving
  • Telephone etiquette
  • Task prioritization
  • Dedicated team player
  • Scheduling and calendar management
  • Bank deposit reconciliation
  • Reliable and punctual
  • Customer communication

Certification

  • Current an active license in Property and Casualty as well as Life insurance in the state of California

Timeline

Office Assistant

Farmers Insurance Agency
12.2021 - Current

Scheduling Coordinator

Behavioral and Educational Stratgies and Training
08.2011 - 08.2021

High School Diploma -

Big Valley Christian High School

Some College (No Degree) -

California State University Sacramento

Some College (No Degree) -

Modesto Junior College

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Stefanie Vieira