Stefanie Schulz
Tiny,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
British Cousine Fish and Chips
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Co-Op Student
Bounce Back Therapy
02.2020 - 02.2024
- Shadowed personnel, learning safe and effective operation of tens machine, elliptical bike and resistant bands.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, and visitor inquiries.
Education
High School Diploma -
Elmvale District High School
Elmvale, ON06-2020
Skills
- Proficient in MS office (word, powerpoint, excel)
- Flexible and adaptable in a busy and changing work environment
- Memory retention
- Verbal and written communication
- Customer Service
- Multitasking
- Professional and mature
- Problem-solving abilities
- Reliability
- Proficient in operating cash registers and processing payments
Timeline
Server
British Cousine Fish and Chips
03.2023 - Current
Co-Op Student
Bounce Back Therapy
02.2020 - 02.2024
High School Diploma -
Elmvale District High School
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