Stefanie Richardson
Chilliwack,British Columbia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Manager
Wellington Natural Health
01.2023 - Current
- Created and maintained monthly schedules for practitioners to ensure maximum space utilization during peak hours or high demand periods.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Monitored financial transactions, ensuring accurate billing procedures and minimizing discrepancies.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Yoga Instructor
Self
05.2024 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Enriched students'' understanding of holistic health by weaving spiritual philosophy into lessons alongside practical movement instruction.
- Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.
Executive Administrative Assistant
Langley Care Society - Langley Lodge
01.2020 - 01.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Scheduled appointments and handled calenders for senior leadership.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Financial Administrative Assistant
Langley Care Society - Langley Lodge
01.2020 - 01.2023
- Provided comprehensive administrative support to finance team members, including scheduling meetings, organizing travel arrangements, and maintaining files.
- Managed office inventory levels efficiently by regularly reviewing stock levels, placing orders when necessary, and negotiating prices with suppliers.
- Demonstrated excellent customer service skills by professionally addressing inquiries and concerns from both internal and external stakeholders.
- Developed strong working relationships with vendors to facilitate smooth communication regarding billing issues or payment delays.
- Collaborated with cross-functional teams to identify areas for improvement in financial operations, leading to increased profitability.
- Helped maintain a positive working environment by actively participating in team meetings and providing constructive feedback on financial processes.
- Assisted in the preparation of annual financial reports for accurate and timely submission to management.
- Prepared monthly bank reconciliations to ensure accuracy in accounting records and prevent discrepancies in cash balances.
- Reduced errors in financial records through diligent review and reconciliation of accounts payable and receivable transactions.
Receptionist
Westcana - Langley Lodge
06.2014 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered central telephone system and directed calls accordingly.
UNDERWRITING ASSISTANT
Special Risk Insurance Managers LTD.
01.2019 - 01.2020
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
MOBILE INSURANCE AGENT/ BATCHER
Hub International Insurance Brokers
01.2015 - 01.2017
- Explain various insurance policies and products to clients; guide in selecting coverage to best meet their needs, suggest modifications and updates to clients existing insurance policies
- Processes insurance policy renewals
- Assists clients with filing insurance claims
- Maintains print and electronic records and files as required.
Education
Certificate - 200 HR Yoga Teacher Training
Durga's Tiger School
Ecuador04.2024
Certificate - Reiki Level 1 & 2
The Centre HQ
Vancouver, BC04.2023
Certificate - Mental Health First Aid
Mental Health Commission of Canada
Canada01.2022
General Insurance License -
Insurance Council of B.C.
01.2015
Skills
- Effective Multitasking
- Workflow Optimization
- Client Relations
- Administrative Skills
- Staff Training and Development
- Listening Skills
- Emergency Preparedness
- Mindfulness Meditation Techniques
- Group and individual instruction
- Interpersonal Communication
- Scheduling, Calendar and Operations Management
- Chakra Balancing Techniques
References
AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Certification
- Certified Yoga Instructor
- Certified Reiki Practitioner
Hobbies
Yoga, Hiking, Paddleboarding, Camping, Road trips and all things outdoors!
Additional Information
I am a newly certified yoga instructor. I completed my immersive 200HR training in Kaula Yoga, Shamanism and Art. I also work as a clinical office manager. I am passionate about total and complete wellness, optimal spiritual, emotional, mental, and physical health. My personal yoga practice started in 2016. From what I expected to be an exercise program became a complete body, mind and soul transformation. The connection and power that comes from slow intentional movement and breath. I have a passion for mind, body & spirit connection, calming the nervous systems, with a trauma-informed background in mental health. I have worked in the Healthcare industry as an administrative professional since 2014, moving my career into the holistic healing world in 2023. I am excited to combine my skills and passions into a long-term career. A career where I can help others connect to their own mind, body & spirit and support on their healing own journeys.
Timeline
Yoga Instructor
Self
05.2024 - Current
Front Office Manager
Wellington Natural Health
01.2023 - Current
Executive Administrative Assistant
Langley Care Society - Langley Lodge
01.2020 - 01.2023
Financial Administrative Assistant
Langley Care Society - Langley Lodge
01.2020 - 01.2023
UNDERWRITING ASSISTANT
Special Risk Insurance Managers LTD.
01.2019 - 01.2020
MOBILE INSURANCE AGENT/ BATCHER
Hub International Insurance Brokers
01.2015 - 01.2017
Receptionist
Westcana - Langley Lodge
06.2014 - 01.2023
Certificate - 200 HR Yoga Teacher Training
Durga's Tiger School
Certificate - Reiki Level 1 & 2
The Centre HQ
Certificate - Mental Health First Aid
Mental Health Commission of Canada
General Insurance License -
Insurance Council of B.C.
- Certified Yoga Instructor
- Certified Reiki Practitioner
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