Stefanie Nogueira
Kingston,ON
Summary
Energetic business and operations professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with customer service, management and development of new business opportunities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Development Manager
TD Synnex
05.2022 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Project Manager
Multilearning Group
10.2020 - 12.2021
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Product Manager Intern
TD Synnex
05.2020 - 08.2020
- Collaborated with product managers and engineering team to document, validate and monitor logging and metrics.
- Evaluated data to find actionable insights and make product recommendations.
- Researched and compiled data to prepare competitive analysis and trend analysis for business development.
- Addressed product-related questions by reviewing reports to provide informed responses.
- Worked closely with product management team to learn daily duties.
- Assisted with life cycle inventory analysis and management by helping with data gathering.
- Devised content strategy to effectively engage target audiences.
Operations Coordinator
Teleperformance
04.2017 - 10.2018
- Managed a team of 11 supervisors and 150 customer service representatives using a combination of soft and coaching skills, with a diplomatic leadership style promoting a culture of self-development and accountability whilst creating meaningful relationships with my team
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Project Manager
Teleperformance
11.2015 - 03.2017
- Led the implementation of a variety of projects including CRM applications, virtualization, and gamification projects for the Microsoft Customer Service operation.
- Identified plans, processes and human and technological resources required to meet project goals and objectives while engaging different areas as required such as training, quality, and operations
- Identified and reviewed out of date policies and procedures, and communicated changes to all pertinent stakeholders, while also maintaining track of all the changes.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and operational constraints by solving complex problems and working closely with senior leadership and other areas according to the problem at hand.
- Maintained open communication by presenting regular updates such as WBR, MBR and QBR on project status to customers within Teleperformance.
- Obtained needed resources by strategically negotiating with stakeholders.
- Reported regularly to Microsoft's LATAM PMP, IT PMP and LATAM PMO on project progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, blockers and plans of action.
Training Specialist
Teleperformance
02.2014 - 11.2015
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored 300+ new personnel hired to fulfill various roles.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Developed training handbooks, computer tutorials and reference materials.
- Coordinated administrative functions necessary to deliver and document training programs.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Knowledge Analyst
Sitel
08.2011 - 11.2013
- Researched, analyzed, evaluated and synthesized large data quantities to produce intelligence.
- Framed, structured and shared IP, providing concise informational summaries.
- Supported business development, research and marketing as part of go-to-market analysis.
- Developed IP and assets, managing content stored on internal systems to maintain accessibility.
Education
Associate of Applied Science - Project Management
Lambton College of Applied Arts And Technology
Sarnia, ON09.2020
Bachelor of Arts - Translation
Faculdades Metropolitanas Unidas
São Paulo, Brazil12.2011
Skills
- Project Management
- Relationship Building
- Customer Service
- Performance Evaluations
- Team Leadership
- Mentoring and Coaching
- Client Relationship Building
- Goals and Performance
- Training and Mentoring
- Proficient in using Microsoft 365 applications (Word, Excel, Power Point, Project)
- Staff Management
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Business Development Manager
TD Synnex
05.2022 - Current
Project Manager
Multilearning Group
10.2020 - 12.2021
Product Manager Intern
TD Synnex
05.2020 - 08.2020
Operations Coordinator
Teleperformance
04.2017 - 10.2018
Project Manager
Teleperformance
11.2015 - 03.2017
Training Specialist
Teleperformance
02.2014 - 11.2015
Knowledge Analyst
Sitel
08.2011 - 11.2013
Associate of Applied Science - Project Management
Lambton College of Applied Arts And Technology
Bachelor of Arts - Translation
Faculdades Metropolitanas Unidas
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