Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Languages
Timeline
Work Availability
Hi, I’m

Stefanie Head

Edmonton,AB
Worry a little bit every day, and in a lifetime you will lose a couple of years. If something is wrong, fix it if you can. But train yourself not to worry. Worry never fixes anything.
Mary Hemingway
Stefanie Head

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

14
years of professional experience
1
Certification

Work History

Skills Society

Team Leader
07.2021 - 04.2024

Job overview

  • Provide direct support to individuals according to a ‘person-centered plan’
  • Responsible for developing the plans and ensuring that they reflect what learning, relationships and connections in community are important in leading a meaningful life
  • Mentoring and supporting Community Support Workers, along with supervisory and administrative duties.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Skills Society

Community Support Worker
03.2017 - 06.2021

Job overview

  • Provide direct support to individuals according to a ‘person centered plan’
  • The plans reflect learning, relationships, and community connections important to leading a meaningful life
  • Duties may include but are not limited to life skills training and assistance, medication administration and reminders, dressing assistance, personal care, cueing and prompting, support with light housekeeping and laundry, assistance with meal preparation, lifts and transfers and support on outings and medical appointments.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
  • Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
  • Facilitated access to community resources for clients, improving their quality of life and independence.
  • Enhanced team collaboration and service coordination by participating in regular multidisciplinary team meetings.
  • Collaborated with healthcare professionals to develop comprehensive care plans that address both mental and physical health needs.

Cleaning Professionals

Cleaner & Receptionist
06.2015 - 01.2017

Job overview

  • Complete cleaning in clients homes
  • Also responded to clients’ calls, texts and emails, as well as other computer work according to the business needs.

Olymel

Farrowing Tech
10.2010 - 11.2014

Job overview

  • Taking care of piglet’s health
  • Helping sows deliver their piglets
  • Taking care of sows health and feeding sows.
  • Reduced disease transmission by strictly adhering to biosecurity protocols and sanitation procedures.
  • Maintained accurate records of farrowing activities, providing valuable data for performance analysis.
  • Enhanced farrowing efficiency by maintaining a clean and organized work environment.
  • Improved piglet survival rates by closely monitoring sow health and implementing preventive measures.
  • Promoted animal welfare by adhering to ethical guidelines and industry best practices in all aspects of farrowing operations.
  • Supported research initiatives by collecting samples and recording observations as needed for study purposes.
  • Monitored sows for signs of illness or distress, promptly addressing any issues to ensure overall herd health.
  • Contributed to higher weaning weights by carefully monitoring temperature controls within the farrowing facility.
  • Collaborated with veterinarians to develop and implement effective vaccination programs for sows and piglets.
  • Assisted in the successful delivery of piglets, utilizing appropriate handling techniques and equipment.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Examined animals for signs of sickness and overall herd health.

Maple Farm Equipment

Receptionist
01.2012 - 06.2012

Job overview

  • Answered phone calls and directed them to the appropriate area
  • Making phone calls to customers
  • Using computer to do ordering of products
  • Working with Microsoft office
  • Processing end of day cash register sales as well as sales from equipment
  • Running errands like getting mail and doing bank deposits and other office work.

Education

Wadena Composite High School
Wadena, SK

Grade 12 Diploma
01.1994

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • Staff Training
  • Coaching and Mentoring
  • Documentation And Reporting
  • Overseeing Daily Activities
  • Conflict Resolution
  • Mentoring
  • Leading Team Meetings
  • Staff education and training

Certification

  • Emergency First Aid CPR/AED Level C
  • Infection Prevention and Control
  • Medication Administration
  • Applied Suicide Intervention Skills Training
  • MANDT
  • Great Leader Training

References

Upon request

Volunteer Experience

  • Special Olympics
  • Camp Counsellor/Craft Instructor/Kitchen Assistant
  • Sunday school teacher
  • Bookkeeper for a non-profit organization

Languages

English
Professional Working

Timeline

Team Leader

Skills Society
07.2021 - 04.2024

Community Support Worker

Skills Society
03.2017 - 06.2021

Cleaner & Receptionist

Cleaning Professionals
06.2015 - 01.2017

Receptionist

Maple Farm Equipment
01.2012 - 06.2012

Farrowing Tech

Olymel
10.2010 - 11.2014

Wadena Composite High School

Grade 12 Diploma
Availability
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