Stefanie Anderson
Fresno
Summary
Dynamic professional with extensive experience in customer service and property management. Recognized for strong problem-solving abilities and attention to detail, ready to leverage skills to improve resident satisfaction and streamline operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Apartment Leasing Consultant
InterSolutions
Clovis
03.2026 - Current
- Developed marketing materials to promote available apartments effectively.
- Provided exceptional customer service to enhance resident satisfaction.
- Provided tours of available units, models, amenities, and common areas.
- Processed applications for prospective tenants and conducted background checks.
- Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
- Coordinated and followed up on maintenance requests for residents.
Property Manager
Foresight Investments
Fresno
02.2023 - 07.2025
- Conducted routine property inspections to ensure compliance with safety standards.
- Prepared lease agreements and ensured all documentation was accurate.
- Collaborated with vendors to secure services for property upkeep.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary, in accordance with state laws and procedures.
Customer Service Representative
CORESTAFF Services
Remote
02.2022 - 02.2023
- Resolved customer inquiries using internal databases and knowledge management systems.
- Collaborated with team members to improve customer service processes and workflows.
- Documented customer interactions accurately in the company's CRM system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Call Center Representative
Alorica
Clovis
10.2015 - 03.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Assisted in training new representatives on company policies and procedures.
Education
Master of Science - Marketing Analyst
Western Governors University
Salt Lake City, UT03-2027
BBA - Marketing
Strayer University
Washington DC03-2025
Skills
- Tenant relations
- Project management
- Marketing analysis
- Data interpretation
- Problem resolution
- Communication skills
Certification
- California Certified Residential Manager
Timeline
Apartment Leasing Consultant
InterSolutions
03.2026 - Current
Property Manager
Foresight Investments
02.2023 - 07.2025
Customer Service Representative
CORESTAFF Services
02.2022 - 02.2023
Call Center Representative
Alorica
10.2015 - 03.2020
Master of Science - Marketing Analyst
Western Governors University
BBA - Marketing
Strayer University