Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic
Aleksandra Dorakovska

Aleksandra Dorakovska

London,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

With a robust background as a Registered Dental Hygienist and a current role as Health and Wellness Clinics Manager at Fanshawe College, my expertise lies in fostering career transitions and inspiring leadership within healthcare settings. My journey has evolved over several years in the dental field, including impactful tenures at Southwood Dental Studio and the Southwest Ontario Aboriginal Health Access Centre. Core competencies include strategic clinic management and empowering teams to deliver exceptional patient care. At Fanshawe College, I am committed to aligning my work with the organization's mission to enhance community health while bringing diverse perspectives and experiences to the team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager, Health and Wellness Clinics

Fanshawe College
12.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Registered Dental Hygienist

Dentalcorp, Southwood Dental
08.2021 - 12.2023
  • Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
  • Performed dental radiographs for accurate diagnosis and planning of treatments.
  • Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
  • Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
  • Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
  • Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
  • Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
  • Applied fluoride and dental sealants to protect patients' teeth from decay.
  • Improved patient oral health by providing thorough dental cleanings and assessments.
  • Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
  • Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
  • Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
  • Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
  • Developed individualized treatment plans to address specific patient needs and concerns.
  • Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
  • Carried out advanced dental cleaning services.
  • Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
  • Administered topical anesthetics to patients' gums to prepare areas being worked on.
  • Worked with dentists in developing and implementing personalized care plans for dental patients.

Registered Dental Hygienist

Southwest Ontario Aboriginal Health Access Centre
11.2018 - 07.2021
  • Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
  • Performed dental radiographs for accurate diagnosis and planning of treatments.
  • Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
  • Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
  • Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
  • Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
  • Applied fluoride and dental sealants to protect patients' teeth from decay.
  • Improved patient oral health by providing thorough dental cleanings and assessments.
  • Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
  • Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
  • Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
  • Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
  • Developed individualized treatment plans to address specific patient needs and concerns.
  • Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
  • Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
  • Participated in community outreach events promoting oral health awareness and offering free dental screenings to underserved populations.
  • Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
  • Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
  • Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
  • Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
  • Administered topical anesthetics to patients' gums to prepare areas being worked on.
  • Worked with dentists in developing and implementing personalized care plans for dental patients.
  • Procurement
  • billing
  • Creating IPAC and Emergency binder

Registered Dental Hygienist

Chen Dentistry
08.2018 - 10.2018
  • Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
  • Performed dental radiographs for accurate diagnosis and planning of treatments.
  • Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
  • Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
  • Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
  • Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
  • Applied fluoride and dental sealants to protect patients' teeth from decay.
  • Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
  • Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
  • Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
  • Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
  • Developed individualized treatment plans to address specific patient needs and concerns.

Dentist

Private Practice
03.2010 - 05.2015
  • Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
  • Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
  • Interpreted X-rays to make accurate diagnoses and treatment decisions.
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Completed consultations with patients for treatment plan.
  • Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
  • Managed dental emergencies promptly, addressing acute pain and preventing further complications.
  • Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
  • Created individualized treatment plans to maintain or restore oral health of patients.
  • Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
  • Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
  • Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
  • Assessed patient needs and developed treatment plans for restorative work.
  • Advised patients on appropriate treatment for pain and gave specific home care instructions.
  • Participated in continuing education opportunities to stay current on industry trends and advancements in dentistry techniques.
  • Reviewed patient health history and performed checkups to assess current issues.
  • Skilled in pediatric dentistry practices which aided in alleviating fear or discomfort among children during their visits.
  • Actively contributed to the dental community through memberships in professional organizations and presenting at conferences.
  • Streamlined appointment scheduling process by utilizing efficient booking systems that reduced patient wait times.
  • Defined and enforced dental office policies and procedures.
  • Supported practice growth by participating in networking events, building relationships with local schools and businesses.
  • Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
  • Increased practice revenue by successfully marketing services through community outreach events and social media campaigns.
  • Took impressions for retainers and appliances.
  • Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
  • Removed old fillings and replaced with more modern, tooth-colored alternatives.
  • Adjusted dentures to deliver secure and comfortable fit.
  • Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
  • Established and managed Dental Practice
  • budgeting
  • procurement
  • implementing policy and procedures
  • operation management

Education

Diploma - Dental Hygiene

Southern Ontario Dental College
Ancaster, ON
06.2018

Specialization - Orthodontics

University St. Cyril And Methodius, Faculty of Den
Skopje, North Macedonia
09.2014

Doctor Of Dental Medicine - Dentistry

University St. Cyril And Methodius, Faculty of Dentistry
Skopje, North Macedonia
12.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Business Administration
  • Product Management
  • Budget Control
  • Business Development
  • Business Planning
  • Financial Management
  • Expense Tracking
  • Teamwork and Collaboration
  • Decision-Making
  • Problem Resolution
  • Team Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Training and Development
  • Task Delegation
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Goal Setting
  • Professional and Courteous
  • Negotiation and Conflict Resolution
  • Documentation And Reporting
  • MS Office
  • Interpersonal Relations
  • Budget Management
  • Revenue Forecasting
  • Fiscal Management

Accomplishments

Courses:

- Embracing Change

- Crucial Conversations

- Avoiding New Manager Mistakes

- Inspirational Leadership skills: Practical Motivational Leadership

- Best Practices for New Peoe Leaders

- New Manager Foundations

Languages

English
Full Professional
Macedonian
Native or Bilingual
Serbian
Professional Working
Croatian
Professional Working

Affiliations

CDHO

CDHA

ODHA

Canadian College of Health Leaders, CHE Member

Ontario College Administrators Network

Certification

HARP

First Aid and CPR - HCP

Timeline

Manager, Health and Wellness Clinics

Fanshawe College
12.2023 - Current

Registered Dental Hygienist

Dentalcorp, Southwood Dental
08.2021 - 12.2023

Registered Dental Hygienist

Southwest Ontario Aboriginal Health Access Centre
11.2018 - 07.2021

Registered Dental Hygienist

Chen Dentistry
08.2018 - 10.2018

Dentist

Private Practice
03.2010 - 05.2015

Diploma - Dental Hygiene

Southern Ontario Dental College

Specialization - Orthodontics

University St. Cyril And Methodius, Faculty of Den

Doctor Of Dental Medicine - Dentistry

University St. Cyril And Methodius, Faculty of Dentistry

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Aleksandra Dorakovska