Stefania Colangelo
Markham,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Supervisor/Receptionist
Alliance Income Services
01.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving concerns..
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Cashier
Colangelo Brothers Food Market
06.2013 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Sephora
11.2022 - 12.2022
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Education
High School Diploma -
St.Brother Andre
06.2017
Skills
- Customer Service
- Payment Collection
- Drawer balancing
- Customer Assistance
- Account updating
- Scheduling
- Complaint resolution
- File Management
- Office Management
- Basic accounting
Timeline
Cashier
Sephora
11.2022 - 12.2022
Customer Service Representative Supervisor/Receptionist
Alliance Income Services
01.2022 - 01.2024
Cashier
Colangelo Brothers Food Market
06.2013 - Current
High School Diploma -
St.Brother Andre
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