Stefani Hayes

• Registered Social Service Worker
• Extensive case management and customer service experience
• Excellent communication and interpersonal skills both verbal and written.
• Managing a caseload with specific service level agreements with targeted turnaround time
• Ability to make difficult decisions with tight time constraints.
• Professional communication etiquette for incoming and outgoing calls
• Strong organization and prioritization skills when managing multiple tasks
• Thrive in a team environment with the ability to complete tasks individually.
• Reputable skills in resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.
• Computer literate including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
• Excellent time management and organizational skills
• Strong analytical and critical thinking skills
• Excellent verbal and written communication skills to compose various documents
• Speak effectively with clients, staff, and other third parties

Dynamic Facilitator with [Number] years of corporate training experience spanning across all levels and facets of employee development. Meticulous instructor with expertise in staff management, corporate communications, leadership tactics and program management.

Driven [Type] professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

• First Aid and CPR-Level C
• Motivational Interviewing Certification
• ASIST Suicide Prevention Certification
• Harm Reduction Training
• Worker Health & Safety Awareness Training
• AED First Aid and CPR-Level C Certification
• Mental Health First Aid Certification
• AODA- Customer Service Training
• Focus on Addiction, Bellwood Addiction Services
• Career and Information Specialist certificate (C & EIS)- OACDP
• CAPLA Workshop to discuss Prior Learning Assessment Recognition (PLAR)
• Wrap Around Facilitation training through Children’s Services Network
• WHIMS and Food Safety training
• Adolescent Safety training through Big Brothers and Big Sisters
• Case Worker Technology and Ontario Works
• Justice Circle Training through St. Leonard’s Society
• CIMS training and Childcare training
• Life Skills Coaching through Fanshawe College
• Personality testing through Myers Briggs
• Women in Technology

• Board Member, Parent Teachers Association - Goodfellow Public School
• Board of the Directors, Chair of Fundraising - Quest Collegiate
• Co-founder of the Christmas Basket Campaign - Samaritan House
• QSA Customer Service Excellence - Moxie’s Restaurant
• Volunteer Recognition - Big Brothers and Sisters
• Body Composition Middleweight Winner - Canadian Bodyworks
• Anne Brown Scholarship - Fanshawe College
• Volunteer Recognition for International Efforts - AFS Canada