Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacinta Ferreira

Lac La Biche

Summary

Professional with extensive experience in justice and social services, demonstrating expertise in case management and conflict resolution. Proven ability to handle legal documentation efficiently while fostering teamwork and adaptability. Committed to delivering impactful support to all humans in fast-paced environments. Results-oriented approach ensures effective solutions and positive outcomes.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Oslo's Eatery and Lounge
05.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Administrative Coordinator

Government of Alberta
10.2017 - 04.2023
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.qwas
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Provided assistance to attorneys and court personnel in courtroom
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Increased court efficiency by processing legal documents and maintaining accurate case records.

Crisis Intervention Worker

Hope Haven Women's Shelter
09.2017 - 08.2019
  • Connected clients with appropriate resources such as housing assistance, financial aid, or mental health services based on individual needs assessment results.
  • Delivered training sessions on crisis intervention techniques to colleagues and partner agencies, enhancing organizational capacity for effective response.
  • Enhanced community safety through proactive engagement with at-risk individuals and providing resources for prevention.
  • Developed comprehensive case management plans, addressing both immediate needs and long-term goals for clients in crisis.
  • Collaborated with local law enforcement to improve overall response to crisis situations, ensuring timely interventions.

Education

BBA - Accounting And Marketing

Red River College
Winnipeg, MB

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Document preparation
  • Data entry
  • Strong organization
  • Court procedures
  • Courtroom procedures
  • Office management
  • Docket management
  • File management
  • Case file preparation
  • Legal Terminology Knowledge

Languages

English
Full Professional

Timeline

Restaurant Manager

Oslo's Eatery and Lounge
05.2021 - Current

Administrative Coordinator

Government of Alberta
10.2017 - 04.2023

Crisis Intervention Worker

Hope Haven Women's Shelter
09.2017 - 08.2019

BBA - Accounting And Marketing

Red River College

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Jacinta Ferreira