Stefan Shindle
Thunder Bay
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
23
23
years of professional experience
Work History
Executive Assistant
Service Canada
11.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Facilitated training and onboarding for incoming office staff.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
Citizen Services Officer
Service Canada
05.2018 - 11.2021
- Assisted citizens in completing forms and applications, ensuring accuracy and compliance with regulations.
- Provided guidance on available resources for financial assistance programs to eligible citizens in need.
- Enhanced customer satisfaction by providing timely and accurate information on various government services.
- Managed sensitive situations involving distressed individuals with empathy and professionalism, ensuring their needs were met and concerns addressed.
Passport Officer
Passport Canada
03.2015 - 05.2018
- Maintained confidentiality of applicant information by adhering to strict privacy policies and regulations.
- Reduced errors in passport issuance by thoroughly verifying applicant information and ensuring proper documentation.
- Expedited emergency travel document requests, enabling applicants to address urgent situations without delay.
- Managed high-volume workloads while maintaining strict deadlines, prioritizing tasks based on urgency and importance.
- Assisted in fraud prevention efforts by identifying discrepancies in applications and escalating suspicious cases for further investigation.
Manager
HMV
11.2001 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Arts - Fine Arts
Lakehead University
Thunder Bay, ONSkills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Staff management
- Critical thinking
- Problem-solving
- Interpersonal communication
- Strategic planning
Timeline
Executive Assistant
Service Canada
11.2021 - Current
Citizen Services Officer
Service Canada
05.2018 - 11.2021
Passport Officer
Passport Canada
03.2015 - 05.2018
Manager
HMV
11.2001 - 03.2015
Bachelor of Arts - Fine Arts
Lakehead University
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