- Acting and Theater
- Music
- Creative Writing
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Dance
Stefan Prater
Fresno
Summary
Dynamic Office Support Specialist with a proven track record at United States Pretrial and United States Court agencies, excelling in document management and customer service. Recognized for enhancing operational efficiency through meticulous attention to detail and effective teamwork, resulting in improved record accuracy and client satisfaction. Adaptable and self-motivated, committed to fostering a positive work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Support Specialist
United States Pretrial Services
08.2022 - Current
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Contributed to team projects by conducting research, compiling data, creating presentations or reports as required for successful completion.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Collaborated with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.
- Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Assisted with onboarding new employees by preparing orientation materials, scheduling training sessions, and providing ongoing support as needed.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
Case Administrator
United States District Court, Western District of Washington
09.2017 - 08.2022
- Assisted clients in navigating the legal system by explaining procedures and providing resources as needed.
- Improved case management efficiency by streamlining administrative processes and implementing new tracking systems.
- Collaborated with attorneys to prepare legal documents, resulting in successful case outcomes.
- Established effective relationships with court personnel, fostering collaboration and increasing efficiency in handling cases.
- Monitored case progress closely to ensure adherence to deadlines and prompt resolution of outstanding issues.
- Reduced processing time for new cases by creating a standardized intake procedure and checklist.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and protecting privacy rights.
- Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
- Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.
- Ensured compliance with all court rules and procedures through meticulous attention to detail when preparing paperwork.
Court Crier/Appeals Clerk
Unites States Court of Appeals for the 7th Circuit
09.1999 - 09.2017
- Upheld the highest standards of professionalism and integrity when representing the appeals department in all interactions with clients, legal professionals, and other stakeholders.
- Contributed to positive working relationships with colleagues across departments through effective collaboration on shared tasks and objectives.
- Demonstrated strong attention to detail when reviewing legal documents for accuracy, minimizing potential challenges due to clerical errors.
- Reviewed new cases and conducted research of pertinent laws.
- Improved appeal processing efficiency by maintaining accurate records and organizing case files.
- Facilitated smooth case transitions between stages of the appeals process by keeping all parties informed about progress updates.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations and ethical standards.
- Ensured timely resolution of appeals by tracking deadlines and managing schedules for multiple cases.
- Provided exceptional customer service to clients, answering inquiries regarding case status and procedural requirements.
- Collaborated with team members to handle a high volume of cases, resulting in improved productivity and client satisfaction.
- Assisted in training new staff members on department procedures, contributing to a cohesive work environment.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Managed court sessions, maintaining attendant records for court proceedings.
- Used internal templates to prepare subpoenas and client correspondence.
- Used Ricoh office equipment to produce photocopies and reproductions of records and legal documentation.
- Reviewed complaints, petitions, motions and pleadings to aid in determining admissibility.
- Issued mandates for cases per final court order.
- Researched attorney admissions.
- Established the necessary conditions for a court session to begin and proceed in an orderly and efficient manner by calling court into session.
- Recorded oral arguments for upload to the court website.
Records/Docket Clerk
Unites States District Court Northern District of Illinois
09.1998 - 09.1999
- Upheld high standards of accuracy by regularly auditing the docket system and taking corrective action when necessary.
- Improved workflow efficiency, organizing files to allow easy access and retrieval of vital documents.
- Demonstrated exceptional attention to detail in the review and filing of legal documents in compliance with court guidelines.
- Balanced competing priorities effectively under high-pressure situations while adhering to strict time constraints.
- Delivered superior customer service, attending to inquiries from attorneys, clients, or other stakeholders on the progress or status of cases.
- Consistently received positive feedback from judges and lawyers for professionalism and work quality.
- Ensured timely communication, coordinating between attorneys, judges, and court personnel.
- Kept parties apprised of important updates through prompt notification of upcoming events or changes in case status.
- Enhanced docket accuracy by meticulously reviewing and verifying case information.
- Supported efficient courtroom proceedings by being well-prepared with necessary documentation before each hearing or trial session.
- Managed sensitive information discreetly while maintaining confidentiality standards at all times when handling client data or case details.
- Expedited document processing, facilitating swift resolution of cases.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Office Assistant/Paralegal Support
Crowell & Moring LLP (formerly Brinks Hofer Gilson & Lione)
07.1998 - 09.1998
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Produced legal documents such as briefs, pleadings and appeals.
- Filed pleadings with federal courts on schedule to maximize case success.
- Deposited the law firm's assets daily at various financial institutions.
Education
Bachelor of Arts - General Studies
Eastern Illinois University
Charleston, IL05-2016
Skills
- Excellent communication
- Document and file management
- Attention to Detail
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Adaptability and flexibility
- Critical thinking
- Organizational skills
- Telephone and email etiquette
- Active listening
- Data entry
- Self motivation
- Goal setting
- Professionalism
Certification
California Law Enforcement Telecommunications System (CLETS)
Interests
Timeline
Office Support Specialist
United States Pretrial Services
08.2022 - Current
Case Administrator
United States District Court, Western District of Washington
09.2017 - 08.2022
Court Crier/Appeals Clerk
Unites States Court of Appeals for the 7th Circuit
09.1999 - 09.2017
Records/Docket Clerk
Unites States District Court Northern District of Illinois
09.1998 - 09.1999
Office Assistant/Paralegal Support
Crowell & Moring LLP (formerly Brinks Hofer Gilson & Lione)
07.1998 - 09.1998
Bachelor of Arts - General Studies
Eastern Illinois University
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