Stefan Millice
El Cajon
Summary
Dynamic and reliable professional with extensive experience in customer service and sales at R.E. Michel Company. Proven ability to build strong relationships and enhance customer satisfaction through effective communication and problem-solving. Skilled in cash management and POS operations, consistently achieving high accuracy in transactions.
Overview
16
16
years of professional experience
Work History
Counter Sales 2
R.E. Michel Company
04.2021 - Current
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Maintained stock and replenished workstation products.
- Performed arithmetic functions handling cash, close checks and balance register.
- Professionally answered telephones and responded to customer inquiries.
- Warmly welcomed customers upon approaching counter and placing orders.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Driver
Aire-Force Heating and Air
04.2017 - 10.2020
- Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
- Loaded materials into vehicle using pallets, skids, platforms, or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
- Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
- Stocked and examined inventory items and reported wear or defects to supervisor.
- Pulled and organized customer orders by part number and quantity for delivery from warehouse.
- Maneuvered forklift safely in congested and confined areas using awareness and caution.
- Drove equipment from one site to another to deliver tools and complete jobs.
Customer Service Representative
Circle K
07.2013 - 09.2015
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Shell Gas Station
02.2009 - 07.2013
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
General Studies
La Mesa Summit High School
La Mesa, CASkills
- Professionalism
- Reliability
- Relationship building
- Problem-solving
- Effective communication
- Written communication
- Cash management
- Payment processing
- Ordering and stocking
- Data entry
- Customer service excellence
- POS system operations
- Forklift operation
Timeline
Counter Sales 2
R.E. Michel Company
04.2021 - Current
Warehouse Driver
Aire-Force Heating and Air
04.2017 - 10.2020
Customer Service Representative
Circle K
07.2013 - 09.2015
Cashier
Shell Gas Station
02.2009 - 07.2013
General Studies
La Mesa Summit High School
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