Stefan Heimer
Atlanta,GA
Summary
Accomplished Customer Service Representative with a proven track record at REI, adept in conflict resolution and critical thinking. Excelled in enhancing customer satisfaction and loyalty, while efficiently managing data entry tasks. Demonstrated leadership by training new staff, ensuring a blend of top-notch service delivery and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
REI
02.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Cashier
Publix
12.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Representative
Kroger
06.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Lakeside High School
Atlanta GA05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Payment processing
- Call management
- Order processing
- Team development
Certification
Eagle Scout
Languages
Bulgarian
Native or Bilingual
Timeline
Customer Service Representative
REI
02.2023 - 12.2024
Customer Service Cashier
Publix
12.2022 - 01.2023
Customer Service Representative
Kroger
06.2020 - 07.2022
Eagle Scout
High School Diploma -
Lakeside High School
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