Stefan Dimovski
Innisfil
Summary
Accomplished hotel operations and hospitality leader dedicated to maintaining high standards and delivering exceptional results. Expertise in streamlining operations and enhancing guest satisfaction through effective team collaboration, demonstrating adaptability and reliability while consistently achieving targets. Over 16 years of global cruise industry experience includes a proven track record in driving multi-million-dollar onboard revenue, fostering guest loyalty, and leading large, multi-functional teams. Currently serving as Associate Hotel General Manager for Princess Cruises, recognized for delivering year-over-year growth, operational excellence, and exceptional team development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Hotel General Manager
Princess Cruises
02.2024 - Current
- Leading Guest Services, Rooms Division, Entertainment, and Onboard Revenue departments to deliver a consistent, premium guest experience aligned with brand standards and MedallionClass technology.
- Directing day-to-day operational efficiency and product delivery across all hotel divisions, ensuring adherence to brand policies and safety (HESS) protocols.
- Collaborating with the Hotel General Manager on strategic planning, including itinerary deployments and product improvement initiatives.
- Driving Key Performance Indicator (KPI) targets through a personalized, guest-centric culture and root-cause analysis of service failures.
- Monitoring and managing departmental budgets, costs, and inventory to align with company financial targets.
- Fostering an inclusive corporate culture, mentoring top talent, and conducting performance management for direct reports.
- Serving as a key member of the start-up team for the launch of Star Princess, contributing to pre-opening planning, operational readiness, and crew training.
Revenue and Marketing Director
Celebrity Cruises
12.2018 - 11.2023
- Directed all shipboard revenue-generating operations (spa, retail, art, photography, shore excursions, casino), achieving consistent YOY growth.
- Developed and executed comprehensive marketing strategies that increased guest penetration, spend, and repeat business.
- Ensured strict compliance with STAR, Safety, Environmental, and Public Health (USPH) standards across all outlets.
- Built and maintained strong, aligned partnerships with luxury brand revenue partners (e.g., Bulgari, Tiffany).
- Led, coached, and developed a high-performing team to deliver the brand's 'Modern Luxury' experience.
General Retail Manager
Starboard Cruise Services
04.2010 - 04.2018
- Managed multi-unit retail operations across cruise ships, driving annual sales exceeding $5M through strategic planning and events.
- Built and mentored teams of 10-30, developing leadership pipelines and ensuring luxury service standards.
- Partnered with district management to launch and grow world-renowned luxury brands onboard.
- Oversaw all inventory, staffing, training, and financial reporting for retail departments.
Education
Bachelor of Economics and Marketing - Tourism Management
University of Tourism and Management
Skopje, Republic of Macedonia10.2013
Skills
- Hotel & Hospitality Management
- Guest Experience & Service Recovery
- Strategic Planning & Execution
- Budgeting & Financial Performance
- Team Leadership & Talent Development
- Revenue & Yield Management
- Compliance & Safety (HESS, USPH)
- Luxury Brand Standards (Princess Purpose, Forbes, STAR)
- New Ship Launch & Start-Up Operations
Languages
English
Full Professional
Spanish
Professional Working
Italian
Elementary
Russian
Elementary
Serbian
Native or Bilingual
Croatian
Full Professional
Certification
- Certificate in Team Development, Coaching, Leadership & Culture
- Cornell University – eCornell
- Ithaca, NY (Remote)
- Graduated January 2020
Timeline
Associate Hotel General Manager
Princess Cruises
02.2024 - Current
Revenue and Marketing Director
Celebrity Cruises
12.2018 - 11.2023
General Retail Manager
Starboard Cruise Services
04.2010 - 04.2018
Bachelor of Economics and Marketing - Tourism Management
University of Tourism and Management