STEEV TOM
Store Coordinator
Ottawa,ON
Summary
Developed sales and customer service skills in high-end retail environment, looking to transition into new field. Demonstrates strong abilities in client interaction and upselling, ensuring customer satisfaction. Seeks to leverage these skills to make meaningful impact in different professional setting.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Jewelry Sales Associate
Saks OFF 5TH
12.2023 - Current
- Crafted inspirational merchandise displays in high-impact areas, contributing to the store's fashion and brand strategy while enhancing the shopping experience
- Delivered exceptional customer service, resulting in positive shopper feedback
- Operated cash registers with speed and accuracy, ensuring smooth transactions
- Assisted with inquiries, returns, and issue resolution to maintain customer satisfaction
Cashier
Walmart
05.2023 - 05.2024
- Organized and implemented merchandise presentation standards to create visually appealing sales floor displays, driving customer engagement and sales
- Ensured smooth operations by supporting merchandising and resolving cashier issues
- Trained store personnel on the company's products, services, customer service, and appreciation
- Proficiently managed order picking, fulfillment, inventory, and asset tracking processes
Key Holder Manager
Alenchery
08.2021 - 04.2023
- Planned and prioritized daily operational tasks, providing clear direction to team members to maintain service standards and operational efficiency
- Resolved escalated customer issues promptly, ensuring positive client experiences
- Acted as a liaison between staff and management, ensuring smooth communication and alignment with company policies
- Trained store personnel on how to interact with customers, not just sell items
Education
Digital Communications And Multimedia
Algonquin College
Nepean, ON 05.2001 - 01.2025
Skills
Stock Management
Service Excellence
Proficient Computer Skills
Prioritization and Scheduling
Effective Leadership
Effective Verbal Communication
Loss Prevention Strategies
Collaborative Problem Solving
Cash Management Skills
Consistent Sales Achievement
High-Quality Customer Care
Facility Maintenance
Accomplishments
- Increased sales by 25% through strategic merchandising efforts.
- Resolved 92% of customer issues on first contact, boosting satisfaction rates.
- Trained and mentored 15 new employees, enhancing team efficiency.
- Led the team to achieve a 30% reduction in inventory discrepancies.
Timeline
Jewelry Sales Associate
Saks OFF 5TH
12.2023 - Current
Cashier
Walmart
05.2023 - 05.2024
Key Holder Manager
Alenchery
08.2021 - 04.2023
Digital Communications And Multimedia
Algonquin College
05.2001 - 01.2025