Steacy Solorzano Cruz

I would like to explain that Debt Rehab, JW Financial, Palisade Legal and now Clarity Debt Relief have had the same owner, Joey Mashini. I started working for Mr. Mashini back in July 2017, I have been hired for every company after that.

Payment processor: Processed settlements and mailed out check payments to creditors. Audit account information to make sure it matched settlement letter and check being mailed out.

Graduations Rep: Audited files to insure they were ready for graduation, Graduated clients files if all guidelines were met. Reviewed client contracts to make sure all fees were charged correctly. Ensuring accuracy and confidentiality of reports and emails. Entered data into spreadsheets using Microsoft Excel

Review settlements for accuracy, Process payments to creditors, I had a list of creditor address to ensure checks were being sent out correctly. Reviewed that creditor payment information was correct. Provided training to new staff members

I was in charge of resolving summons accounts, processing scrub accounts, working with Veritas Legal, a team of attorneys to resolve legal accounts. Leading a team of 4 negotiators. I would also process daily and weekly reports for our manager, I was tasked with meeting monthly settlement goals. I was also tasked with maintaining accurate records of employee performance and attendance. Resolved customer complaints in a timely manner while ensuring customer satisfaction, Conducted weekly meetings with team members to discuss upcoming tasks and deadlines Trained new hires

Working with creditors to settle accounts for our clients, Building relationships with creditors. Processing scrub accounts, Maintained records of all negotiated accounts to track progress over time. Managed litigation cases on behalf of clients by negotiating with our veritas attorneys.

Responsible for making Inbound and outbound calls Working DPP system, Processing and uploading faxes, account statements, and legal documents to client accounts. Provided excellent customer service to resolve customer questions in a timely manner. Answered inbound emails.

Call center, Inbound calls Answering 70-80 phone calls in an 8-hour shift. Managed to help customers and their needs quickly and efficiently over the phone. De-escalated problematic frustrated customers by maintaining calm, friendly understanding demeanor.

Greeted customers and helped customers find their needs Routinely answered customer questions about merchandise. Replenished materials at each cash wrap. Helped meet monthly goals Monitored cash drawers in multiple check-out stations. Greeted customers and provided exceptional customer service Assisted customers with product selection, sizing and styling. Restocked shelves as needed to ensure sufficient inventory levels

I also worked here from June 2016-July 2017 Developed friendly relationships with customers to uncover their needs. Worked Amadeus platform and Apple Vacations platform to book vacations. Helped clients in booking flights, destination weddings, and multi-city tours Collecting and processing payments for money gram Keeping a record of itineraries for accounting purposes Organized flights, insurance, and accommodations for travelers according to their preferences. Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions Making cash and check deposits everyday at Bank Of America.