Stavroula Iatropoulos
Carignan
Summary
- Customer Service: Encompasses a wide range of activities aimed at ensuring customer satisfaction and fostering long-term relationships.
- Clear, polite and effective communication with customers to understand their needs and resolve their issues.
- Problem-Solving: Addressing and resolving customer complains and problems efficiently and satisfactorily.
- Product Knowledge: Having a thorough understanding of the company's products or services to provide accurate information and advice.
- Empathy and Patience: Showing understanding and patience, especially in challenging situations, to make the customers feel valued and heard.
Overview
24
24
years of professional experience
Work History
Customer Account Specialist
Shaw Direct
11.2020 - 11.2024
- Support incoming customer calls from across Canada.
- Manages disputes with client.
- Handles escalations, ensure it is responded to in a timely manner and in adherence to processes.
- Manages communications with the customer in order to understand all issues and be able to assist.
- Achievement of pre-defined KPIs and SLAs.
- Excellent feedback from customers.
Customer Service Manager
Walmart Canada
10.2017 - 12.2021
- Ensuring Customer Satisfaction: overseeing front-end operations to ensure customers have a positive
shopping experience. - Staff Management: Managing staffing levels, scheduling breaks, and assigning associates to different
roles as needed. - Training: Providing training to associates on systems, procedures, and company programs.
- Handling Transactions: Overseeing purchase, return, and exchange transactions, and assisting with
correcting errors. - Safety and Compliance: Ensuring safe work processes and emergency procedures are followed.
- Customer and Associate Support: Handling customers and associate concerns and providing guidance
as required. - Promoting Programs: Overseeing and promoting company sponsor programs and initiatives such as
credit card services and charity initiatives.
Customer Service Representative
KEMF La Vie Simplifiee - Life Simplified Inc.
03.2013 - 12.2016
- Front-end Receptionist
- Customer Service: Invoicing, Order Entry via online sites such as Costco Wholesale and Amazon,
Canada. - Account receivables: Collections and bank deposits.
- Preparation of international customs and brokerage declarations for international shipments (Canada
thru China) / Coordinator of transport for same shipments. (UPS, FedEx and Dicom) - On-site inventory recording.
- Participation in local trade show for product visibility/marketing.
Assitant Director of Purchasing
Les Produits Alimentaires Viau Inc.
08.2009 - 12.2011
- Managed Procurement Activities: Oversee the purchasing of raw goods and services at best value.
- Developed Policies and Procedures: Created and implemented procurement policies and procedures to ensure compliance and regulations.
- Negotiated Contracts: Negotiated contracts with suppliers and vendors to secure favorable terms.
- Monitored Inventory Levels: Kept track of inventory levels and ordered supplies as needed.
- Evaluated Suppliers: Assessed and evaluated suppliers to ensure they met quality and cost standards.
- Fostered Vendor Relationships: Maintained positive relationships with vendors and suppliers.
- Analyzed Market Trends: To identify cost-saving opportunities.
- Prepared Reports: Maintained accurate records for both inventory and government audits.
Accounts Receivable Manager
Les Produits Alimentaires Viau Inc.
08.2000 - 09.2008
- Supervise Daily Operations: Manage the daily activities of the accounts receivable department,
ensuring all billing, invoicing and payment processing activities are conducted accurately and on time. - Manage Accounts Receivable Aging: Ensure accurate and timely management of accounts receivable
aging components, including billings and cash receipts. - Monitor Customer Accounts: Analyze customer account details for non-payments, delayed payments,
and other irregularities. - Process Credit Memos and Write-Offs: Review and process credit memos and write-offs as needed.
- Coordinate with Other Departments: Work with sales and customer service departments to resolve billing
and payment disputes. - Prepare Reports: Prepare and present reports detailing accounts receivable status to company
executives and managers. - Budgeting and Auditing: Assisted in annual auditing processes.
Education
Bachelors (Non-completed) - Business Administration
Concordia University
MontrealDEC - Administration (Specialization Is Marketing)
Collège O'Sullivan
Montreal, QC06-1990
Skills
- Strong negotiation
- Client retention strategies
- Account administration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Native or Bilingual
Timeline
Customer Account Specialist
Shaw Direct
11.2020 - 11.2024
Customer Service Manager
Walmart Canada
10.2017 - 12.2021
Customer Service Representative
KEMF La Vie Simplifiee - Life Simplified Inc.
03.2013 - 12.2016
Assitant Director of Purchasing
Les Produits Alimentaires Viau Inc.
08.2009 - 12.2011
Accounts Receivable Manager
Les Produits Alimentaires Viau Inc.
08.2000 - 09.2008
Bachelors (Non-completed) - Business Administration
Concordia University
DEC - Administration (Specialization Is Marketing)
Collège O'Sullivan
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