Stavrola Boulis
Calgary
Summary
Energetic, organized, and professional in customer service and team leadership, honed at Shiny Spot Cleaning Services Ltd. Excelled in enhancing customer satisfaction and developing effective sales strategies. Skilled in decision-making and verbal communication, adept at building relationships and solving complex problems. Demonstrated ability to learn quickly, ensuring high-quality service delivery and team efficiency.
Overview
8
8
years of professional experience
Work History
Manager/Sales Representative
Shiny Spot Cleaning Services Ltd
07.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Work in office and remotely to bring in clients and maintain a stable and healthy work environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented effective sales and marketing strategies to gain new clients and keeping existing ones.
- Handled all customer inquiries with professionalism and care.
- Greets potential customers with respect and care, listens to their needs and problems, and steers them towards services that can help them to address their needs.
Receptionist
5 Star Auto Glass
02.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and wrote up invoices and quotes.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Hostess/Restaurant Busser
Ricky's All Day Grill
10.2016 - 11.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Diploma - Licensed Practical Nursing
Bow Valley College
Calgary, AB01-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Sales techniques
- fast and efficient learner
Languages
English
Full Professional
Timeline
Receptionist
5 Star Auto Glass
02.2019 - 01.2020
Hostess/Restaurant Busser
Ricky's All Day Grill
10.2016 - 11.2017
Manager/Sales Representative
Shiny Spot Cleaning Services Ltd
07.2016 - Current
Diploma - Licensed Practical Nursing
Bow Valley College
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