STARRA MATYSIAK
Burlington,ON
Summary
An aspiring recent graduate of the University of Toronto with an Honours Bachelor of Arts in Criminology, Law and
Society & Political Science who is hard working and motivated to continually improve my knowledge and to attain
increased responsibility and professional opportunities.
- Customer Relations: 9 years of experience in dynamic people leadership roles with experience in coordinating multi-functional projects with success.
- Team Building: Established a team of sales and customer service professionals, developing a standard to enable successful collaboration.
- Performance Improvement: As an Assistant Manager at Ardene, I leveraged structured coaching and training approaches to drive consistent growth among employees.
Overview
6
6
years of professional experience
Work History
WEIGHT LOSS CONSULTANT
Jenny Craig
Hamilton
01.2019 - Current
- Fostering client relationships, acknowledging situational challenges and problem-solving
- Maintaining high levels of client retention by holding clients accountable and keeping them on track to achieve their goals
- Listening, diagnosing and resolving technical issues by guiding users through step-by-step solutions when navigating the Jenny Craig app
- Conducting data entry to maintain PI counts and invoicing customers with accuracy
- Confirming appointments and completing outbound calls to ensure client retention and satisfaction
- Collaborated on performance management initiatives, tracking employee
- KPIs and assisting leadership with providing constructive feedback
- CUSTOMER SERVICE ENTHUSIAST
MANAGER AND VISUAL MERCHANDISER
Roots Canada
Burlington
01.2018 - 01.2020
- Performed opening and closing procedures alongside inventory duties with accuracy
- Ensured adherence to all company policies, procedures and guidelines while setting a professional example
- Reviewed and evaluated data weekly to determine units that were underselling
- Partnered with management to execute action plans that optimized financial results and ensured effective execution of all store operational activities
- Executed a strong understanding of the design principles given and the ability to merchandise as directed by corporate office standards
POLL WORKER
Elections Canada
01.2019
- Completed detailed forms and paperwork with legible handwriting
- Ensured that electors and candidate representatives follow all safety guidelines and procedures
- Utilized basic interpersonal skills, including the ability to exercise impartiality and assist people who may be impatient
ASSISTANT MANAGER
Hamilton
01.2017
- Supported the development of sales strategies and managed a team of 10 sales staff
- Facilitated individual development plans for each team member to enable ongoing growth and high levels of engagement
- Oversaw all store operations including opening and closing procedures, store cleanliness, re-stocking and merchandising, maintaining high levels of customer service
- Complied with all corporate office requests regarding all store operations
- Supported the store manager in ensuring company standards were strictly adhered to in accordance with the employee manual
- Execution of the recruiting, hiring, and onboarding process to ensure the store was fully staffed
Education
BACHELOR - CRIMINOLOGY, LAW AND SOCIETY, POLITICAL SCIENCE
University of Toronto
01.2022
Skills
- Recruitment & Hiring
- Training & Mentoring
- Workflow Delegation
- Conflict Resolution
- Consulting
- Strategic Communications
- Qualitative Research
- Report Writing
- Policy Research
- Data Analysis
- Critical Thinking
Technical Proficiencies
- Microsoft Word
- Excel
- Microsoft PowerPoint
- Outlook
- POS Systems
- UltiPro
Timeline
WEIGHT LOSS CONSULTANT
Jenny Craig
01.2019 - Current
POLL WORKER
Elections Canada
01.2019
MANAGER AND VISUAL MERCHANDISER
Roots Canada
01.2018 - 01.2020
ASSISTANT MANAGER
01.2017
BACHELOR - CRIMINOLOGY, LAW AND SOCIETY, POLITICAL SCIENCE
University of Toronto
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