STARR THERESA REILING

ADDICTIONS AND COMMUNITY SERVICE WORKER Strong interest in working with Indigenous peoples as an Indigenous woman who has personal lived experience with discrimination, homelessness and poverty. Inspired to awaken and engage with clients in their communities. Passionate about providing support based upon the client’s personal needs while maintaining their highest level of personal growth and well-being. Will provide a clear and updated Police Information Check, with Vulnerable Sector, Child Intervention Check, and Mental Health First Aid. KEY COURSES: High-risk Populations | Pharmacology | Fundamentals of Addiction | Relapse Prevention | Case File Management | Psychology | Working with Families | Community Resources & Networking | Group Facilitation | Ethics | Sociology AREAS OF PROVEN PERFORMANCE KEY CONTRIBUTIONS: Practiced communication skills and customer relations. Provided etiquette customer assistance while dealing with difficult customers Demonstrated patience and compassion to assure customers’ needs are always top-of-mind. Demonstrated the ability to mediate and resolve conflict Experience working independently in fast-paced environment with competing demands and often tight timelines Proven ability to practice respectful and collaborative approaches Supportive team member who is dedicated to supporting professional and personal growth with co-workers. Listened attentively to customer needs and concerns; demonstrated empathy Worked under pressure while maintaining a positive attitude