Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Starr Hanson

Whitehorse,YT

Summary

Dedicated Dining Room Supervisor committed to high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of fine dining at a Michelin Star level. Successful at training a best-in-class front of house staff.


Detail-orientated administrative professional with successful experience in fast-paced settings. Expertise in completing various clerical tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Maitre D'Hotel

Morrison Room, Fairmont Carton House
02.2022 - 05.2023
  • Awarded recommendation in the Michelin Guide 2023
  • Led private whiskey tastings for groups of 2 - 25 guests
  • Implemented training program for front of house staff, including hospitality interns, to maintain high standards of customer service
  • Oversee front of house activity before, during and after service
  • Plan, coordinate and organize private dining events and special reservations
  • Manage administrative operations including bookings via Sevenrooms.

Administrative Assistant

Victoria Gold Corp.
05.2019 - 02.2022
  • Led alongside Maintenance team, vendors and contractors through pre-production to accomplish our first gold-pour on schedule
  • Executed record and data filing system to improve document organization and management
  • Manage manpower schedule for travel, recruitment and payroll submission
  • Receive invoices and place purchase orders
  • Assist Planning department with ghant charts, shutdown schedules, backlogs, coordination of labor, parts and material sourcing, etc.

Head Waitress

Georgios Cuccina
07.2017 - 02.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Cafe Supervisor

YXY Airport Chalet
06.2015 - 07.2017
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Prepared food and beverage orders promptly with focused attention to customer needs.

Education

Level 5 Advanced Diploma - Teaching English As A Foreign Language

I To I TEFL
London, UK
12.2023

300HR Teacher Training Cert - Hatha, Ashtanga, Meditation, Pranayam

Living Yoga School
Rishikesh, India
05.2023

WSET Level 2 Cert -

Premier Wine Training
Dublin, Ireland
02.2023

SuperHost Service For All Cert -

Go2HR
07.2021

Serving It Right Cert -

Responsible Service BC
07.2021

Microsoft Excel Level 2 Cert -

Rapid Computer Training
Vancouver, Canada
09.2019

High School Diploma -

Vanier Secondary School
Whitehorse, Yukon, Canada
06.2016

Skills

  • English (native) and French (beginner working proficiency)
  • Hospitality management and team-leadership
  • Self-directed and self-motivated with initiative to do more than is expected or required
  • Calm while under pressure in fast-paced and time sensitive environments
  • Conflict mediation and problem-solving
  • Workflow Optimization

References

Marie Soudain, Restaurant Manager, The Morrison Room, +33 7 66 73 10 62, marie.soudain@fairmont.com Mike Hissink, Senior Maintenance Planner, Victoria Gold Corp., +1 (604) 404 7664 Chris Galloway, Maintenance General Foreman, Victoria Gold Corp., +1 (867) 456 7700 X. 6326, +1 (306) 961 2077 Priscilla Lavidas, Owner, Giorgios Cuccina, +1 (867) 668 4050, +1 (867) 333 0673

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Maitre D'Hotel

Morrison Room, Fairmont Carton House
02.2022 - 05.2023

Administrative Assistant

Victoria Gold Corp.
05.2019 - 02.2022

Head Waitress

Georgios Cuccina
07.2017 - 02.2022

Cafe Supervisor

YXY Airport Chalet
06.2015 - 07.2017

Level 5 Advanced Diploma - Teaching English As A Foreign Language

I To I TEFL

300HR Teacher Training Cert - Hatha, Ashtanga, Meditation, Pranayam

Living Yoga School

WSET Level 2 Cert -

Premier Wine Training

SuperHost Service For All Cert -

Go2HR

Serving It Right Cert -

Responsible Service BC

Microsoft Excel Level 2 Cert -

Rapid Computer Training

High School Diploma -

Vanier Secondary School

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