Diana Quiroga
Mississauga,Canada
Summary
Experienced in compliance analysis according to regulatory bodies, with over five years of expertise in regulatory adherence, risk assessment, and ethical business practices. Adept at analyzing policies, identifying compliance gaps, and implementing strategies to ensure organizational integrity. Skilled in managing confidential information, conducting investigations, and collaborating with cross-functional teams to uphold compliance standards. A proactive problem-solver with strong analytical, communication, and decision-making skills, committed to fostering a culture of transparency and ethical excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative M2/M3
CIBC
Toronto, Ontario
10.2021 - Current
● Deliver exceptional customer service as per bank standards.
● Assist customer with regular banking needs such as: reviewing transactions, pin resets, educate clients on financial products.
● Log complaints from clients through ECRM portal.
● Providing further information in order to make clients ambitions a reality.
Outbound Sales Representative /AML Compliance Analyst
CIBC
Toronto, ON
07.2023 - 02.2024
● Contact business owners about business requirement, in order to comply with business credit card regulations.
● Process inbound- outbound calls, voice mails, emails and letters.
● Scheduled appointment with branch partners, in order to accommodate specific client needs.
● Ability to manage an agenda in order to meet monthly targets.
Manager in Training/Cashier
Urban Behaviour
Etobicoke, Ontario
08.2016 - 10.2021
● Training onboarding staff.
● Assist customers to find and select the right products.
● Process sales transactions (different payment methods)
● Upsell products to meet sales targets.
Education
Certificate - CPR Level C
Humber College
Etobicoke, ON01-2021
Diploma - Early Childhood Education
Humber College
Etobicoke, ONHigh School Diploma -
Our Lady of Mount Carmel S.S.
Mississauga, ONSkills
Time Management
Organizational skills
Strong digital literacy
Multitasking
Strong communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Outbound Sales Representative /AML Compliance Analyst
CIBC
07.2023 - 02.2024
Customer Service Representative M2/M3
CIBC
10.2021 - Current
Manager in Training/Cashier
Urban Behaviour
08.2016 - 10.2021
Certificate - CPR Level C
Humber College
Diploma - Early Childhood Education
Humber College
High School Diploma -
Our Lady of Mount Carmel S.S.
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