Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Starleen Miller

Caledonia,ON

Summary

Client focused hands-on professional with a proven ability to understand and motivate people; looking to secure a satisfying and meaningful career in human service field whereby I can make a difference in the lives of individuals who have been impacted by poverty, addiction and/or mental health issues. Qualifications / Skills Strong skills in teamwork and leadership. Adaptable, flexible and resourceful. Experience working with vulnerable persons. Demonstrated knowledge of current theoretical models, interventions and resources. Effective communication and report writing skills. Experienced in community networking. Demonstrated commitment to professionalism and ongoing professional development. Culturally sensitive, flexible, and respectful of clients’ needs and diversity.

Overview

11
11
years of professional experience

Work History

Educational Assistant- Casual

Hamilton Wentworth District School Board
Hamilton, ON
09.2022 - Current
  • Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
  • Provided individualized instruction for special needs students according to their IEPs.
  • Attended faculty meetings and parent conferences as needed.
  • Created a positive learning environment by encouraging cooperation among students.
  • Assisted in creating a safe environment for all students by enforcing school policies.
  • Supervised recess periods to ensure safety of all students on the playground.
  • Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.

Developmental Services Worker- Relief

YWCA
Hamilton, ON
05.2022 - Current
  • Provided emotional support and guidance to clients with developmental disabilities.
  • Assisted clients in developing skills for independent living, such as communication, problem-solving and self-care.
  • Organized recreational activities tailored to the individual's strengths and weaknesses.
  • Developed effective strategies for working with challenging behaviors related to disabilities.
  • Provided crisis intervention services when necessary.
  • Maintained accurate records of client progress and care plans.
  • Coordinated medical appointments for clients according to their individual needs.
  • Monitored medication use by clients in accordance with physician instructions.
  • Supported individuals in achieving personal goals through positive reinforcement techniques.
  • Actively participated in interdisciplinary team meetings to discuss treatment plans or provide input regarding a client's care.
  • Instructed clients on basic life skills such as budgeting, meal planning or household maintenance tasks.
  • Attended conferences and workshops related to developmental disabilities in order to stay up-to-date on best practices.
  • Assisted individuals in developing meaningful relationships within their communities.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
  • Assisted clients with activities of daily living such as eating, drinking and medication reminders.
  • Accompanied clients to medical appointments and monitored vital signs.
  • Maintained a clean and safe environment for the client by performing light housekeeping duties.
  • Initiated recreational activities that were enjoyable yet beneficial to the patient's health.

Child and Youth Care Practitioner

Lynwood Charlton
Flamborough, ON
05.2022 - 06.2023
  • Assisted in the coordination of crisis intervention services for at-risk youth.
  • Participated in team meetings to develop treatment plans and objectives for clients.
  • Developed positive relationships with clients by creating a safe and supportive environment.
  • Monitored client behaviour and provided guidance on appropriate actions.
  • Maintained accurate records of client data including assessments, progress reports.
  • Identified potential safety risks within the facility or surrounding areas and took corrective action when necessary.
  • Assisted clients in developing life skills such as problem solving, communication techniques.
  • Implemented therapeutic interventions to help clients cope with difficult situations.
  • Adhered to ethical standards when working with vulnerable populations.
  • Encouraged parental involvement in their children's lives and assisted parents when needed.
  • Maintained safety, security and general welfare of facility youth.
  • Provided close supervision and monitored daily activities of children in facility.
  • Directed activities to foster social and emotional development for at-risk youth.
  • Documented residents' daily activities, behavior, incidents and medication.
  • Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
  • Supported admittance and release procedures.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports

COVID-19 Screener

Dynacare
Hamilton, ON
03.2021 - 09.2021
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Documented data in designated system to present to client upon request.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Adhered to all industry best practices, safety protocols and company policies.

Receptionist

The Good Shepherd (Men’s) Centre
Hamilton, ON
01.2015 - 01.2021
  • Office duties, and enhancing the dignity and quality of life of our clients, visitors, volunteers and staff by welcoming and assisting everyone in a professional and caring manner.
  • Able to assess and respond appropriately to the level of urgency of an in-coming call, or client request.
  • Administer differing levels of crisis intervention.
  • Knowledge of Microsoft EP, Excel, and Outlook, I am familiar with HIFIS, and a willingness to learn any computer program that is required for my position.
  • I have required an understanding of active listening, and guided by the values of hospitality, responsibility, and availability, also flexibility, adaptability, quality and dignity as inspired by St.
  • John of God which is at the heart of Good Shepherd’s mission.

Co-Op Student

Lynwood Charlton
Hamilton, ON
05.2018 - 08.2018
  • Facilitated daily routines to youth.
  • Maintain detailed case notes.
  • Administered different levels of crisis intervention when needed.
  • Helped develop and facilitate therapeutic programming.
  • Responsible for various housekeeping duties.
  • Performed security checks throughout facility.
  • Supervising youths during community based programs.
  • Engage and establish positive relationships with high risk youths.
  • Supervise meals and leisure activities.

Community Room CoOrdinator

Fortinos
Hamilton, ON
01.2013 - 01.2015
  • Return phone messages to clients to set up events for community room.
  • Administer information to clients regarding parties and meetings, etc.
  • Filling out detailed request forms for food orders and party themes.
  • Maintain an organized and neat environment.
  • Follow up calls regarding client’s requests for food orders for meetings and parties.
  • Check inventory of supplies, and maintain stock.
  • Preparation, and setting up of community room for events.
  • Clean and sanitize the community room.

Volunteer

Regina's Place (Angela's Place)
Hamilton, ON
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Stuck to daily routines to help children feel comfortable and promote development.
  • Cultivated positive rapport with students, faculty and parents.

The Good Shepherd Centre
Hamilton, ON
  • Reception and office duties.
  • Worked in the kitchen helping prepare and serving food for Hot Meal Program.
  • Helped in the Food Bank, reception, preparing food parcels and restocking shelves.
  • Worked in the Clothing Program, sorting and organizing clothing donations.

Education

Nonviolent Crisis Intervention Training -

CPI Training
04-2023

First Aid Training -

Canadian Red Cross
05-2022

Child And Youth Worker -

Mohawk College
Hamilton, ON
02.2022

WHMIS -

Online Certificate
Hamilton, ON
09.2021

Anti-Oppression Anti-Racism Course (Good Shepherd) -

01.2019

Mental Health First Aid -

01.2016

Diploma -

McKinnon Park Secondary School, Secondary School
01.2014

Skills

  • Relationship building
  • Clerical
  • Friendly, positive attitude
  • Working collaboratively
  • Microsoft Office
  • People skills
  • Team building
  • Organization
  • Reliable and trustworthy
  • Multitasking
  • Decision-making

References

References available upon request.

Timeline

Educational Assistant- Casual

Hamilton Wentworth District School Board
09.2022 - Current

Developmental Services Worker- Relief

YWCA
05.2022 - Current

Child and Youth Care Practitioner

Lynwood Charlton
05.2022 - 06.2023

COVID-19 Screener

Dynacare
03.2021 - 09.2021

Co-Op Student

Lynwood Charlton
05.2018 - 08.2018

Receptionist

The Good Shepherd (Men’s) Centre
01.2015 - 01.2021

Community Room CoOrdinator

Fortinos
01.2013 - 01.2015

Volunteer

Regina's Place (Angela's Place)

The Good Shepherd Centre

Nonviolent Crisis Intervention Training -

CPI Training

First Aid Training -

Canadian Red Cross

Child And Youth Worker -

Mohawk College

WHMIS -

Online Certificate

Anti-Oppression Anti-Racism Course (Good Shepherd) -

Mental Health First Aid -

Diploma -

McKinnon Park Secondary School, Secondary School

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