Summary
Overview
Work History
Education
Skills
Timeline
Generic

Star Webb

Anderson

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

10
10
years of professional experience

Work History

Relationship Banker

Umpqua Bank
05.2021 - Current
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Help open and close of accounts, submit loan application.
  • Met or exceeded sales goals by promoting products and services with each interaction.

CSR , Sr Teller

Tri Counties Bank
01.2014 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed and controlled business center, relationship building with top, tiered, clients, strong, operational control, large cash transactions,
  • Open and closing of accounts, submitted loan application.
  • Answered constant flow of customer calls with minimal wait times.

Education

Diploma -

Shasta High School
Redding, CA
06.2003

Skills

  • Recordkeeping Requirements
  • Policy Development and Implementation
  • Relationship Building and Management
  • Persuasive Communication Style
  • Cash Handling
  • Loans
  • Sales Expertise
  • Employee Motivation
  • Customer Service-Oriented
  • Teller Support
  • Approachable, friendly, and reliable
  • Notary Public
  • Strong work ethic
  • Financial Services
  • Cross-Selling Products
  • Task Prioritization
  • Relationship Building
  • Teamwork and Collaboration
  • Team building
  • Banking operations knowledge
  • Multitasking Abilities
  • Organizational Skills
  • Professionalism
  • Time Management
  • Self Motivation
  • Microsoft
  • PowerPoint
  • Word Possessing
  • Basic computer Skills
  • Excellent Communication

Timeline

Relationship Banker

Umpqua Bank
05.2021 - Current

CSR , Sr Teller

Tri Counties Bank
01.2014 - 05.2021

Diploma -

Shasta High School

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Star Webb