MARIAM ONWUAMA
Halifax,Halifax
Summary
Dedicated and Result-oriented Bilingual marketing graduate with 6 years' experience in sales, marketing, administrative operation, and customer service representative. Proven ability to handle inquiries, resolve issues, and provide information with a customer-focused approach and manage assigned complex tasks. Keen to leverage acquired skills and drive business growth through effective communication and innovation.
Overview
8
8
years of professional experience
Work History
Presidents Choice Bilingual Customer Representative
President's Choice Financial
11.2021 - Current
- Managed inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support related to account management.
- Addressed customer inquiries, resolved issues, and assisted with product or service-related questions. - Received more than 20 calls and resolved customer credit issues on regular basis.
- Provided account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.
- Identified customer needs through customer contact and documented any account changes with required updates.
- Collaborated with various departments to update customer processes and improve service quality. - Maintained accurate and organized client records, ensuring privacy and security.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
Administrative Assistant/Sales Operations Representative
OK Plast Nigeria Limited
04.2016 - 04.2021
- Completed billing orders for all vendor, ensuring orders are calculated correctly.
- Promoted sales to existing and new clients.
- Provided monthly report to vendors for support of all contract and goods discounts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Maintained extreme discretion when dealing with confidential documents.
- Completed customer's cheque deposit process, reviewed payments for accuracy and completeness, and following all related segregation of duty requirement.
- Supervised activities of new and other sales representatives.
- Reviewed and implemented information regarding products innovations, competitors, and market conditions.
- Represented company in advertising company's product to customers international and within Nigeria.
- Inspected manufactured product before preparing them for sales.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Education
High National Diploma in Marketing (Diploma in Canadian Equivalent & WES Evaluated) - Marketing
HO Technical University
Ghana 01.2014
Skills
- Bilingual proficiency in French and English (both written and spoken)
- Strong Interpersonal and Communication skills
- Customer orientation skills
- Proficient in using customer service software and CRM tools (Salesforce Visual Dolphin proficient)
- Team Player
- Quick learner and adaptable to new tasks and challenges
- Active listening and problem-solving abilities
- Attention to detail and time management
References Available
True
Languages
English
French
Timeline
Presidents Choice Bilingual Customer Representative
President's Choice Financial
11.2021 - Current
Administrative Assistant/Sales Operations Representative
OK Plast Nigeria Limited
04.2016 - 04.2021
High National Diploma in Marketing (Diploma in Canadian Equivalent & WES Evaluated) - Marketing
HO Technical University
Similar Profiles
Humayra KhatunHumayra Khatun
Lead Payment and Reward Representative at President's Choice Financial, Loblaw Companies Ltd.Lead Payment and Reward Representative at President's Choice Financial, Loblaw Companies Ltd.
Akhil Bhargav VaranasiAkhil Bhargav Varanasi
Payments and Rewards Representative at President's Choice FinancialPayments and Rewards Representative at President's Choice Financial
Arpita DuttaArpita Dutta
Sales Ambassador at President's Choice FinancialSales Ambassador at President's Choice Financial