Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stanley Roche

Moncton,NB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10+ years of extensive leadership experience . Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Manager

Virgin Mobile (Nordia)
09.2016 - 03.2021
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Team Manager

Bell Atlantic (Nordia)
08.2013 - 09.2016
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development (Managed 23 employees).
  • Delivered regular team meetings for aligned work towards common goals.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Implemented training programs to maximize team member development and potential.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Team Leader

HP Hewlett-Packard
03.2011 - 08.2013
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Customer Service Representative

HP Hewlett Packard
08.2010 - 03.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Arts - Business Administration

CIGAM
Port-au-Prince, HT
07.2009

Skills

  • Recruitment Support
  • Team Management Understanding
  • Lean Six Sigma
  • Individual Trainings
  • Scheduling and Coordinating
  • Administrative Support
  • Performance Tracking and Evaluations
  • Goal Attainment
  • Maintenance Requirements

Certification

  • Certified Google IT Support, by Google
  • Certified Manage Security Risk, by Google

Timeline

Team Manager

Virgin Mobile (Nordia)
09.2016 - 03.2021

Team Manager

Bell Atlantic (Nordia)
08.2013 - 09.2016

Team Leader

HP Hewlett-Packard
03.2011 - 08.2013

Customer Service Representative

HP Hewlett Packard
08.2010 - 03.2011

Bachelor of Arts - Business Administration

CIGAM
Stanley Roche