Stanley Onyenegecha
Social worker
Calgary,Alberta
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Health Worker
Wellness Care Foundation
03.2018 - 09.2023
- Improved client outcomes by implementing evidence-based practices and individualized care plans.
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Streamlined case management processes for increased efficiency and improved service delivery.
- Developed strong community partnerships to enhance available resources and support for clients.
- Initiated multidisciplinary team collaboration, resulting in comprehensive care for clients with complex needs.
- Implemented data-driven decision-making to identify areas for improvement and drive programmatic changes.
- Led crisis interventions, providing critical support to clients during their most vulnerable moments.
- Coordinated volunteer efforts within organization increasing community engagement while further supporting client needs.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 370 clients in acquiring needed aid.
- Prepared reports for courts and participated in 29 child custody court proceedings.
- Implemented strategies to increase public awareness of social and community service programs.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
Customer Care Representative
Eco Bank Nigeria Ltd
09.2013 - 02.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Educational Management & Policy
Nnamdi Azikiwe University
Anambra, NigeriaUniversity Diploma - Public Administration
Bayero University Kano
Kano, NigeriaSkills
- Quality Assurance
- Service Integration
- Effective Communication
- Child Welfare
- Family Support
- Conflict Resolution
- Data Entry
- Scheduling
- Complaint Resolution
- Data Collection
- Call Management
- Problem-Solving Abilities
- Community Service
- Organizational Skills
- Customer service
Accomplishments
- Collaborated with team of 20 members in the development of Kick-out-polio in Awka south L.G.A..
- Achieved Polio eradication by completing Polio vaccination in Awka South Local Government Area with accuracy and efficiency. A project sponsored By Rotary Club Awka Branch.
Languages
English
Certification
- First Aid for Opioid Poisoning Emergencies - Red Cross - December 2023-December 2026
- Standard First Aid & CPR & AED- Red Cross- November 2023-November 2026
- Adult/Child/Infant CPR & First Aid & AED - NewLife CPR- November 2023- November 2025
- Project Management - Google - August 2023 - No Expiration
- Community health worker- Anambra state ministry of health- January 2015-February 2018
Timeline
Community Health Worker
Wellness Care Foundation
03.2018 - 09.2023
Customer Care Representative
Eco Bank Nigeria Ltd
09.2013 - 02.2018
Bachelor of Science - Educational Management & Policy
Nnamdi Azikiwe University
University Diploma - Public Administration
Bayero University Kano
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