Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Stanley Lee

Barrie,ON

Summary

Customer-focused individual with a passion for delivering exceptional service. Focused on supporting team success and achieving positive results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Operation Specialist

Nobel Biocare Canada Inc.
Richmond Hill, ON
03.2011 - Current
  • Operating systems support: Windows, MacOS iOS, Android
  • Server room operations: racking, patching, cabling, Ethernet cable dropping, and configuring Cisco switch and router
  • Local network internet lines, VoIP systems(CISCO CUCM, UCCX, Akkadian Provisioning manager), printers, mobile phones and tablets support
  • Assist Dental Platform team to assess 3D applications and other major ERP (SAP, Oracle)
  • Helpdesk ticket management (Remedy and ServiceNow)
  • Train new users, conduct regular training sessions, project-related training sessions
  • AD user and Azure administration
  • Office 365 apps and Google Apps technical support
  • Ensure effective user communication (IT changes, announcements, reminders)
  • IT projects assistance and consulting, within the boundaries of this job description
  • Maintain IT knowledge database
  • Provides all the relevant and pertinent information when involved in local IT audit processes
  • Disposal of IT equipment and appliances
  • Provides IT consultancy to local management upon request
  • Provides best effort IT support for local business events (symposium, conferences, meetings)
  • Understanding of PMBOK principles and the System Design Life Cycle (SDLC).
  • Flexible schedule with evenings and/or weekends as required.

IT Specialist/Facility Administrator

Nobel Biocare Canada Inc.
Richmond Hill, Ontario
02.2006 - 02.2011
  • IT Specialist - The roles are same with above.
  • Supervised vendors and contracts to support office environment.
  • Planned, administered and controlled budgets for equipment and supplies.
  • Managed implementation and operation of building preventive maintenance program.
  • Surveyed facility to maximize safety and security.
  • Resolved conflicts among employees in order to maintain harmonious working relationships throughout the organization.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.

Logistics Team Member

Nobel Biocare Canada Inc.
Richmond, Ontario
02.2006 - 03.2008
  • Ensured proper storage of materials according to company regulations.
  • Maintained records of damaged goods, backorders and applicable regulatory reporting.
  • Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Processed claims for damaged goods or lost items in transit.

Overseas Sales Associate

Dasan Networks, Inc.
Seoul, Korea
11.2001 - 09.2004
  • Company Overview: Core Business: Industry-leader in backbone network equipment
  • Managed a wide range of accounts mainly in China and Taiwan
  • Followed up on leads generated by marketing activities; telephoning or visiting potential overseas channel partners or resellers to discuss needs and provided product demonstrations
  • Participated in Network Equipment Exhibitions
  • Assisted in closing multi-year OEM contracts with major companies in China, accounting for 20% of company’s total revenue for the past 3 years
  • Prepared contracts, Invoice & Packing List
  • Coordinated and negotiated production and shipment schedule with the plant and warehouse managers
  • Arranged and managed OEM products (ZTE, SVA, SHENZHEN HUAQIANG)

Education

Bachelor of Arts - Chinese Foreign Language

Chung-Ang University
02.2002

Jamsil High School -

Jamsil High School
02.1992

Skills

  • Operating systems
  • Incident management
  • Hardware troubleshooting
  • Test planning and documentation
  • System monitoring
  • IT asset management
  • Disaster recovery
  • VoIP
  • End user applications
  • Server-related applications
  • Business IT applications
  • Remote access marketing tools
  • Automation tools
  • Network administration
  • Software installation
  • Performance optimization

Certification

  • CCNA 05/31/2004 - 07/10/2007
  • CCNP, 07/10/2004 – 07/10/2007.
  • Unix Admin & Web Development (Cochise College)

References

Available Upon Request

Languages

English
Full Professional
Korean
Native/ Bilingual
Chinese (Mandarin)
Professional

Timeline

IT Operation Specialist

Nobel Biocare Canada Inc.
03.2011 - Current

IT Specialist/Facility Administrator

Nobel Biocare Canada Inc.
02.2006 - 02.2011

Logistics Team Member

Nobel Biocare Canada Inc.
02.2006 - 03.2008

Overseas Sales Associate

Dasan Networks, Inc.
11.2001 - 09.2004

Bachelor of Arts - Chinese Foreign Language

Chung-Ang University

Jamsil High School -

Jamsil High School

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Stanley Lee