Stanley Lee
Barrie,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Focused on supporting team success and achieving positive results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Operation Specialist
Nobel Biocare Canada Inc.
Richmond Hill, ON
03.2011 - Current
- Operating systems support: Windows, MacOS iOS, Android
- Server room operations: racking, patching, cabling, Ethernet cable dropping, and configuring Cisco switch and router
- Local network internet lines, VoIP systems(CISCO CUCM, UCCX, Akkadian Provisioning manager), printers, mobile phones and tablets support
- Assist Dental Platform team to assess 3D applications and other major ERP (SAP, Oracle)
- Helpdesk ticket management (Remedy and ServiceNow)
- Train new users, conduct regular training sessions, project-related training sessions
- AD user and Azure administration
- Office 365 apps and Google Apps technical support
- Ensure effective user communication (IT changes, announcements, reminders)
- IT projects assistance and consulting, within the boundaries of this job description
- Maintain IT knowledge database
- Provides all the relevant and pertinent information when involved in local IT audit processes
- Disposal of IT equipment and appliances
- Provides IT consultancy to local management upon request
- Provides best effort IT support for local business events (symposium, conferences, meetings)
- Understanding of PMBOK principles and the System Design Life Cycle (SDLC).
- Flexible schedule with evenings and/or weekends as required.
IT Specialist/Facility Administrator
Nobel Biocare Canada Inc.
Richmond Hill, Ontario
02.2006 - 02.2011
- IT Specialist - The roles are same with above.
- Supervised vendors and contracts to support office environment.
- Planned, administered and controlled budgets for equipment and supplies.
- Managed implementation and operation of building preventive maintenance program.
- Surveyed facility to maximize safety and security.
- Resolved conflicts among employees in order to maintain harmonious working relationships throughout the organization.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Logistics Team Member
Nobel Biocare Canada Inc.
Richmond, Ontario
02.2006 - 03.2008
- Ensured proper storage of materials according to company regulations.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Processed claims for damaged goods or lost items in transit.
Overseas Sales Associate
Dasan Networks, Inc.
Seoul, Korea
11.2001 - 09.2004
- Company Overview: Core Business: Industry-leader in backbone network equipment
- Managed a wide range of accounts mainly in China and Taiwan
- Followed up on leads generated by marketing activities; telephoning or visiting potential overseas channel partners or resellers to discuss needs and provided product demonstrations
- Participated in Network Equipment Exhibitions
- Assisted in closing multi-year OEM contracts with major companies in China, accounting for 20% of company’s total revenue for the past 3 years
- Prepared contracts, Invoice & Packing List
- Coordinated and negotiated production and shipment schedule with the plant and warehouse managers
- Arranged and managed OEM products (ZTE, SVA, SHENZHEN HUAQIANG)
Education
Bachelor of Arts - Chinese Foreign Language
Chung-Ang University
02.2002
Jamsil High School -
Jamsil High School
02.1992
Skills
- Operating systems
- Incident management
- Hardware troubleshooting
- Test planning and documentation
- System monitoring
- IT asset management
- Disaster recovery
- VoIP
- End user applications
- Server-related applications
- Business IT applications
- Remote access marketing tools
- Automation tools
- Network administration
- Software installation
- Performance optimization
Certification
- CCNA 05/31/2004 - 07/10/2007
- CCNP, 07/10/2004 – 07/10/2007.
- Unix Admin & Web Development (Cochise College)
References
Available Upon Request
Languages
English
Full Professional
Korean
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
IT Operation Specialist
Nobel Biocare Canada Inc.
03.2011 - Current
IT Specialist/Facility Administrator
Nobel Biocare Canada Inc.
02.2006 - 02.2011
Logistics Team Member
Nobel Biocare Canada Inc.
02.2006 - 03.2008
Overseas Sales Associate
Dasan Networks, Inc.
11.2001 - 09.2004
Bachelor of Arts - Chinese Foreign Language
Chung-Ang University
Jamsil High School -
Jamsil High School
- CCNA 05/31/2004 - 07/10/2007
- CCNP, 07/10/2004 – 07/10/2007.
- Unix Admin & Web Development (Cochise College)
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