Stanley James

I'm a Regional trainer responsible for delivering accurate software training. My region is now up to 22 counties and counting. Software trained is Epic - (Stork-Inpatient-Ambulatory-Optime-ASAP) and Pointcare in person or virtually using Teams, Adobe Connect, or Zoom as the platform of delivery. I help design and maintain the master build of the training environment. I have been responsible for arranging and facilitating meetings for regional changes with learning materials (including catering) I also conduct onsite hospital visits to observe the learning curves of new employees and report back to a clinical educator as well as onsite patient visits to ensure the correct protocols are followed. I've been assigned to the design team meetings to make sure lesson plans match training. When needed, I create Powerpoint presentations for course development. I have high-level clearance to remote into end-user computers for training and coaching assistance using (Bomgar) I have also joined the strike team to provide support to our end users when the time calls.

I worked with a team of 6 to provide consultation and training on Epic software. I and my team covered 3 hospitals and 8 clinics. I have obtained credentials to train and support 8 different Epic modules as a requirement of employment. I helped organize and provide training to entire departments or one on one as needed for upgrades, enhancements, etc. We provided 24hr on-call customer service to assigned hospitals, working 2 specialists a shift for one-week increments. Responsible for driving to the hospital if the clinician needs onsite assistance. I was chosen to attend all meetings designed to examine hospital policies as they relate to the Epic software. I was assigned to physicians to help create smart phrases for the optimization of documentation as well as correct ergonomics to eliminate work hazards. I'm skilled at using ticket management software (Remedy) to provide detailed and accurate descriptions to send to triage teams. Responsible for triaging printer mapping and computer issues using in-house software. I was chosen to be the lead specialist, responsible for management and leadership for hired consultants for go-lives.