Stanley Ibo
North Hills
Summary
Experienced IT professional with over 9 years in managing Windows environments, Active Directory, and Microsoft Exchange. Led initiatives to enhance deployment efficiency and maintain system reliability while supporting over 300 users across healthcare, academic, and corporate sectors. Demonstrates strong technical expertise and operational ownership.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Ingersoll Rand
Burbank
01.2022 - Current
- Install, troubleshoot, and maintain system hardware and connected technologies in production environments
- Diagnose system issues and apply corrective actions to restore functionality and minimize downtime
- Perform system checks, maintenance, and updates to ensure consistent performance
- Maintain detailed service records and technical documentation
- Collaborate with internal teams to resolve escalated or recurring system issues
- Environment: Office 365, JD Edwards, AS400, Active Directory, ServiceNOW
IT Specialist / Web & Applications Lead
Bridges Health Services
Santa Clarita
01.2020 - 11.2022
- Serve as sole administrator responsible for all IT systems supporting healthcare operations
- Lead IT planning, system upgrades, and technology decisions aligned with business growth
- Manage domains, hosting environments, and internal applications to ensure uptime and security
- Design, deploy, and maintain business applications supporting operational workflows
- Administer user accounts, permissions, endpoints, and cloud productivity tools
- Provide Tier 2/3 technical support and root cause analysis for complex system issues
- Environment: G Suite, Caspio, WordPress, cPanel, HTML, CSS, Adobe Suite
Technology Support Analyst (Student Assistant)
California State University, Northridge – Oviatt Library
Northridge
01.2019 - 01.2020
- Assisted users with Microsoft 365, operating systems, printers, and mobile devices
- Troubleshoot hardware and software issues following IT support best practices
- Maintained professionalism and service quality in a high-volume support setting
- Supported Windows and macOS systems in a managed academic environment
Desktop Support Technician / Junior Systems Administrator
Mission Produce Inc.
Oxnard
01.2015 - 01.2019
- Managed 400+ Active Directory accounts and 300 Microsoft Exchange mailboxes to ensure seamless user access
- Supported and administered IT systems for 300+ users across the organization
- Performed system provisioning, user onboarding/offboarding, and security access changes to support user productivity
- Deployed, imaged, and maintained desktops and laptops at enterprise scale
- Improved endpoint deployment workflows by implementing a new imaging solution, increasing rollout efficiency by 500%
- Administered software rollouts, upgrades, and patching to maintain system performance and security compliance
- Maintained detailed documentation for systems, processes, and incidents
- Environment: Active Directory, Microsoft Exchange, Windows, VMware, FreshService, SysAid, Smart Deploy, Bomgar, Dameware, IBM iSeries, Microsoft Office, Adobe Suite
Education
Bachelor of Science - Computer Engineering
California State University, Northridge
Northridge, CA07-2023
Skills
- Helpdesk system management
- Remote Support (Bomgar, Dameware)
- Troubleshooting Techniques
- Windows Server Environments
- Active Directory management
- Exchange Server administration
- Microsoft Office 365
- G Suite Administration
- Endpoint Deployment & Imaging (Smart Deploy)
- VMware (Basics / Support)
- Network Configuration
- System Optimization
- Lifecycle management
- Technical Documentation
- Documentation management
- Database Management
Languages
English
Native/ Bilingual
Tagalog/Filipino
Professional
Websites
Timeline
Field Service Technician
Ingersoll Rand
01.2022 - Current
IT Specialist / Web & Applications Lead
Bridges Health Services
01.2020 - 11.2022
Technology Support Analyst (Student Assistant)
California State University, Northridge – Oviatt Library
01.2019 - 01.2020
Desktop Support Technician / Junior Systems Administrator
Mission Produce Inc.
01.2015 - 01.2019
Bachelor of Science - Computer Engineering
California State University, Northridge