Confirmer/inside Call Center Sales
Maxhome/Renuity
- Confirmed project specifications with clients to ensure alignment and satisfaction.
- Coordinated scheduling of appointments, optimizing time management for team efficiency.
- Assisted in documentation processes, maintaining accuracy and organization of records.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Supported team members in workflow processes, enhancing overall productivity and collaboration.
- Streamlined confirmation procedures, reducing response times and improving customer experience.
- Monitored compliance with company policies during client interactions to uphold quality standards.
- Trained new staff on confirmation protocols, fostering consistency in service delivery.
- Provided exceptional customer service while managing multiple confirmation tasks simultaneously, meeting deadlines and maintaining professionalism under pressure.
- Identified potential errors or discrepancies in client data, taking corrective action when necessary to maintain accuracy and uphold company standards.
- Trained new employees on company-specific confirmation processes and best practices, ensuring a smooth transition into their roles.