Stanley Douglas

• Provided support to customers facing financial difficulties, offering payment plans that facilitated prompt repayment while maintaining goodwill.
• Worked with customer to create debt repayment plan based on current financial condition.
• Maintained accurate records of all collection activities, facilitating transparency and easy access to information when needed.
• Implemented a proactive approach to account management, identifying potential issues before they escalated into major problems requiring intervention from senior management or external parties.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Maintained accurate records of customer accounts, payments and payment plans.
• Conducted thorough account reviews, identifying opportunities for successful debt recovery.
• Researched billing errors and discrepancies to initiate corrective action.

• Provided primary customer support to internal and external customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

• Documented conversations with customers to track requests, problems, and solutions.

• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

• Reviewed customer account information to determine current issues and potential solutions.

• Shared detailed information regarding options to help customers make decisions.

• Assisted customers in making payments on accounts and setting up payment plans.

• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Confirmed delivery of orders and troubleshot missed delivery dates, shortages, and overages.