Stanley Clark

• Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Oversaw training and onboarding process for all newly hired employees within Management or Sale associate.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved client satisfaction by consistently delivering high-quality work on schedule.
• Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
• Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.

Performed administrative duties, including recruiting and training staff, monitoring inventory, and sales performance.

Helped team members develop sales skills, contributing to daily sales goals.

• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Prepared commission and expense reports, followed up on post-sales customer interactions.

Managed inventory, processed sales transactions, and promoted special offers and loyalty programs.

• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Managed returns, exchanges and refunds in accordance with store policy.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.