STANLEY CHIBUZO
Surrey,Canada
Summary
Highly analytical and data-driven E-commerce specialist who effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation.
Overview
10
10
years of professional experience
Work History
E-Commerce Supervisor
Andrew Sheret Ltd.
10.2022 - 04.2023
- Co-ordinate interview and recruitment process of new team members.
- Successfully trained a novice team of four(4) on use of the company's preferred ERP system.
- Accurately and timely processing of credit invoices on returned goods, thereby preventing loss of branch's inventory.
- Key in debit notes on JTWin when discrepancies occur on the vendor's end.
- Implemented a 30 minute response window between E-commerce team and customer service team via ZenDesk.
- Used MS Excel to present graphic monthly credit reports to the Manager at end of every month.
- Processed and uploaded checking sheets on JTWin, for received purchase orders.
- Implemented and perfectly executed strategies that eradicated cases of shipping errors, thereby saving replacement shipping costs for the company.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Logistics/Operations Coordinator
WPL Bike
11.2020 - 04.2023
- Mitigated unnecessary loss of goods by coordinating cycle counting.
- Daily mastering and use of the company's preferred ERP system.
- Scheduled pick up and delivery with 3PL providers
- Tracked outbound and inbound shipments.
- Bi-weekly presentations of operation concerns and reports to the CEO and Operations manager.
- Proper inspection of inbound and outbound shipments' paperwork.
- Report discrepancies to the Supply chain manager.
- Scheduled daily operations plans for the warehouse and E-commerce team.
- Worked with vendors to make purchases and reconcile invoices.
- Implemented troubleshooting, root cause analysis and issue resolution.
Junior Business Analyst
Massy Distributions
05.2017 - 07.2020
- Analyzed data extracts from information systems across departments in the organization.
- Identify and schedule meetings with stakeholders.
- Captured present and future state using process maps on MS Visio.
- Gathered project requirements from stakeholders.
- Created and updated new business cases for Capex projects.
- Updated proposal meeting recaps on SharePoint interface.
- Actively participated in 7 Capex projects and 4 Opex projects.
- Moved project to new case gates on SharePoint.
Sales Supervisor
LOG Pharmaceuticals
03.2013 - 10.2015
- Set minimum monthly KPI of $15000 for the sales team.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored phone calls for quality assurance.
- Trained team members in successful strategies to meet operational and sales targets.
Education
MBA - Business Administration
University Canada West
Vancouver, BC04.2022
Bachelor of Science - Economics
University of The Southern Caribbean
Maracas, Trinidad And Tobago06.2020
Skills
- Administrative skills
- Microsoft Visio
- SharePoint
- Supply chain management
- ERP systems
- Inventory management
- 3PL
- Critical thinking and problem solving
- Negotiation
- Scheduling
- Customer Service
- Communication Skills
Timeline
E-Commerce Supervisor
Andrew Sheret Ltd.
10.2022 - 04.2023
Logistics/Operations Coordinator
WPL Bike
11.2020 - 04.2023
Junior Business Analyst
Massy Distributions
05.2017 - 07.2020
Sales Supervisor
LOG Pharmaceuticals
03.2013 - 10.2015
MBA - Business Administration
University Canada West
Bachelor of Science - Economics
University of The Southern Caribbean
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