Stanley Aziegbemhin
Calgary,AB
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
15
15
years of professional experience
Work History
IT Help Desk Technician
LAPO Microfinance Bank LTD
Lagos, Nigeria
04.2012 - 03.2023
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Provided on-call support for critical issues related to Flezcube Banking software.
- Monitored systems in operation and quickly troubleshot errors.
Network Administrator
LAPO Microfinance Bank LTD
Lagos Nigeria
04.2008 - 03.2012
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored system performance and responded to alerts.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Performed network security design and integration duties.
- Analyzed network traffic and performance metrics to optimize system performance.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Education
Bachelor of Science - Computer Science
08.2014
Skills
- Support Ticket System Management
- Technical Support Triage
- Switches and Routers
- Hardware Components
- Network Infrastructure Monitoring
- Connectivity Software
- Video Conferencing
- Microsoft Active Directory
- Help Desk Support
- Remote System Analysis
- Software and Hardware Issues
- Component Replacements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Help Desk Technician - LAPO Microfinance Bank LTD
04.2012 - 03.2023
Network Administrator - LAPO Microfinance Bank LTD
04.2008 - 03.2012
Ambrose Alli University - Bachelor of Science, Computer Science