Stanislava Zolotarova
Toronto,ON
Summary
Have a calm and balanced character. Have excellent communication skills and courtesy towards others. Very involved in this job and enjoy helping other people. Have good teamwork skills and multi-tasking. Over one year of experience in customer service as a full time. Can speak on English, Ukrainian and Russian languages. Quick learner, excellent organization and is always willing to try new things. Strong communications, research and customer service skills. Have experience of working with people from diverse backgrounds and disability.
Overview
2
2
years of professional experience
Work History
Room Attendant
Four Seasons Hotels And Resorts
11.2022 - Current
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Changed bed linens and collected soiled linens for cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hostess
Ruth Daniel Hotel
04.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Physiotherapy Assistant
Kinezio
07.2021 - 02.2022
- Communicated with physicians to provide updates on patient care.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Assessed treatment plans and made adjustments for maximum benefits.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Documented each patient case with updates in computer system.
Education
Bachelor of Physical Therapy and Occupational Therapy -
Academy of Physical culture, Ukraine
2024
Certificate - Personal Trainer
Goodlife Personal Training Institute
07.2023
Certificate - Housekeeaping
HTA75
10.2022
Skills
- Corporate Standards
- Documentation
- Ergonomics and Safety Training
- Special and Routine Cleaning
- Reservation Documentation
- Table Setting Arrangements
- Hospitality and Accommodation
- Customer Loyalty
- Treatments and Therapies
- Safety Management
- Progress Monitoring
- Patient Health Information Access
Timeline
Room Attendant
Four Seasons Hotels And Resorts
11.2022 - Current
Hostess
Ruth Daniel Hotel
04.2022 - 09.2022
Physiotherapy Assistant
Kinezio
07.2021 - 02.2022
Bachelor of Physical Therapy and Occupational Therapy -
Academy of Physical culture, Ukraine
Certificate - Personal Trainer
Goodlife Personal Training Institute
Certificate - Housekeeaping
HTA75
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