Stancy Macphee
Cardigan
Summary
Dynamic Assistant Manager at Rice's Service Station Ltd with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully improved service quality and fostered collaboration, generating repeat business through exceptional customer relations. Committed to achieving strategic business growth and maintaining workplace safety compliance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Rice's Service Station Ltd
Cardigan PE
06.2024 - Current
- Directed everyday tasks to fulfill performance, quality, and service objectives.
- Organized store layout to promote a safe and pleasant shopping atmosphere.
- Cultivated effective collaboration among team members, enhancing workplace morale.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed daily cash reconciliations to maintain precise financial records.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Provided direct support to customers, evaluating their needs and staying informed on consumer preferences.
- Generated repeat business through exceptional customer service.
- Worked with management team to create strategic plans for business growth.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to guarantee prompt product delivery.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved operational efficiency by adopting new technology for inventory management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Tiny Tot EYC
195 Kensington Rd Charlottetown, PE
09.2005 - 11.2023
- Protected company information through careful handling and secure management.
- Handled client concerns effectively via phone and email, ensuring exceptional service.
- Reconciled accounts payable and receivable transactions to maintain accurate financial records.
- Managed inventory processes, including ordering, requisitioning, and restocking supplies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Business Applications - Microsoft Office
Compu College
Charlottetown, PE06.1999
Retail Management - Retail
Holland College
Charlottetown, None06.1992
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Customer rapport
- Workplace safety compliance
- Multitasking
- Active listening
- Work Planning and Prioritization
Languages
English
Professional Working
Timeline
Assistant Manager
Rice's Service Station Ltd
06.2024 - Current
Office Manager
Tiny Tot EYC
09.2005 - 11.2023
Business Applications - Microsoft Office
Compu College
Retail Management - Retail
Holland College